Studio 2019 update error

Question

I am unable to update my version of studio 2019. I am receiving the below update error:

Oana Nagy · Answer

Hello Tom Dyson , 
 Unfortunately, the screengrab is too small to read. 
 Could you save this again to your desktop and then use the insert option in the thread to repost please.

Paul Filkin · Answer

Tom Dyson 
 If you are having problems with autoupdate not being able to connect there is a log that may be useful in c:\ProgramData\SDL\SDL Trados Studio\Studio16\Updates\UpdateLog.txt 
 If you can share the log it might help identify the problem. 
 You could also simply take the latest build from here. 
 
 Close SDL Trados Studio 2019 
 Download the ZIP file SDLTradosStudio2019_SR2_CU7_2849.zip from our FTP site (Username: sdlpatches, password: 5dlpatch35). 
 The ZIP file contains an .exe file. Extract this file to a temporary folder of your choice, such as C:	emp . This .exe file applies to all editions of SDL Trados Studio 2019 SR2. 
 Double-click the .exe file. This will install the latest release and replace as well as update the files in the SDL Trados Studio 2019 SR2 installation folder as appropriate.

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Studio 2019 update error