Error in SDL MultiTerm 2021 - A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

Recently, I got this error in SDL MultiTerm 2021. I already updated the newest version for both Trados Studio and MultiTerm. Also tried to repair or re-install app but it didn't work.

SDL Trados Studio 2021 - 16.0.2.3343
SDL MultiTerm 2021 - 16.0.1.304

Error message in SDL MultiTerm stating 'A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings' with a subtext 'Object reference not set to an instance of an object.'

Log file:

<SDLErrorDetails time="23/11/2020 11:57:24">
<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established.

Please check your connection settings</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.MultiTerm.Desktop.Platform.WinForms</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference)
at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControlEx.SetActiveViewPart(IViewPartReference viewPartReference)
at Sdl.MultiTerm.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value)
at Sdl.MultiTerm.Studio.Editor.EditorView._TermbaseService_TermbaseActivated(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Common.Interfaces.TermbaseActivatedHandler.Invoke(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.<ActivateTermbase>b__149_0(TermbaseStatus status)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(String path)
at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL MultiTerm</ProductName>
<ProductVersion>MultiTerm16</ProductVersion>
<EntryAssemblyFileVersion>16.0.1.304</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>932</CodePage>
<LoggedOnUser>TOSHIBA-TSDV\trangnt</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>TRANGNT-LAP</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8297808 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

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[edited by: Trados AI at 11:48 PM (GMT 0) on 28 Feb 2024]

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Thread Subject & Description
Error in SDL MultiTerm 2021 - A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings Recently, I got this error in SDL MultiTerm 2021. I already updated the newest version for both Trados Studio and MultiTerm. Also tried to repair or re-install app but it didn't work. SDL Trados Studio 2021 - 16.0.2.3343 SDL MultiTerm 2021 - 16.0.1.304 https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/90/Screenshot-2020_2D00_11_2D00_23-112436.png Log file: <SDLErrorDetails time="23/11/2020 11:57:24"> <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.MultiTerm.Desktop.Platform.WinForms</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference) at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControlEx.SetActiveViewPart(IViewPartReference viewPartReference) at Sdl.MultiTerm.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value) at Sdl.MultiTerm.Studio.Editor.EditorView._TermbaseService_TermbaseActivated(TermbaseStatus termbase) at Sdl.MultiTerm.Studio.Common.Interfaces.TermbaseActivatedHandler.Invoke(TermbaseStatus termbase) at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(TermbaseStatus termbase) at Sdl.MultiTerm.Studio.Editor.TermbaseService.<ActivateTermbase>b__149_0(TermbaseStatus status) at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(String path) at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace> </Exception> <Environment> <ProductName>SDL MultiTerm</ProductName> <ProductVersion>MultiTerm16</ProductVersion> <EntryAssemblyFileVersion>16.0.1.304</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>932</CodePage> <LoggedOnUser>TOSHIBA-TSDV\trangnt</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>TRANGNT-LAP</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>8297808 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
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Trang Nguyen Thu over 4 years ago in reply to Trang Nguyen Thu +1

Update: I tried to Reset Window Layout in SDL MultiTerm and it works. Thank you Steven for your keen support.

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0 Lydia Simplicio over 4 years ago

Hello Trang Nguyen Thu ,

Please take a look at the following Gateway article.

The issue could be caused by the VPN service used

gateway.sdl.com/.../communityknowledge

Lydia Simplicio | RWS Group

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0 Lydia Simplicio over 4 years ago

Hello Trang Nguyen Thu ,

Please take a look at the following Gateway article.

The issue could be caused by the VPN service used

gateway.sdl.com/.../communityknowledge

Lydia Simplicio | RWS Group

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0 Trang Nguyen Thu over 4 years ago in reply to Lydia Simplicio

Hello Steven,

I checked and disable my VPN service, but the error still happen.
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0 Lydia Simplicio over 4 years ago in reply to Trang Nguyen Thu

Hello Trang Nguyen Thu ,

I have had a look at another similar case and this was then fixed by updating Windows -

You might find these Wiki articles helpful in ensuring everything is up to date - then resetting Studio/MultiTerm

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm (Part 1 and Part 2)

If the problem persists, we will ask our support team to take a look at this for you.

Lydia Simplicio | RWS Group

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0 Trang Nguyen Thu over 4 years ago in reply to Lydia Simplicio

I tried to update Windows, re-install Studio/MultiTerm but it did not work.

When I try to open my Termbase by double click, I got the below error.

Error processing command line arguments: Object reference not set to an instance of an object.

USAGE: MultiTerm.exe [/help|/?] /arg1 val1 /arg2 val2

Task: NoAutoUpdate
Description: Starts the application without automatically checking for updates.
Usage: MultiTerm.exe /noautoupdate
Arguments:
/noautoupdate Starts the application without automatically checking for updates.

Task: Opens a specific remote connection
Description: Allows specification of communication settings on startup.
Usage: MultiTerm.exe /s <server>
Arguments:
/s Switch to specify a business server at startup.

Task: Allows opening settings template files on startup
Description: Open a settings template file
Usage: MultiTerm.exe /st <file.sdlmttpl>
Arguments:
/st Switch to open a settings template at startup.

Task: Open Termbases, Entries, Languages and Terms
Description: Allows opening termbases, entries, languages and terms on startup
Usage: MultiTerm.exe /tb <termbase> [/e <entry1> [<entry2> ...]] [/t <term>] [/si <source index>] [/ti <target index>]
Arguments:
/tb Switch to open a termbase at startup.
/e Switch to open entry with number at startup.
/t Switch to search for a term at startup.
/si Switch to set a source language at startup.
/ti Switch to set a target language at startup.

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[edited by: Trados AI at 11:48 PM (GMT 0) on 28 Feb 2024]
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0 Trang Nguyen Thu over 4 years ago in reply to Trang Nguyen Thu

Update: I tried to Reset Window Layout in SDL MultiTerm and it works.
Thank you Steven for your keen support.
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0 Giang Dat over 4 years ago in reply to Lydia Simplicio

Hello Steve,

Sorry to bother you in this thread, but I also encountered the same problem after I used Glossary Converter to convert an Excel file into Multiterm Termbase.

My main termbase still functions properly but that recent output termbase cannot be viewed in SDL Multiterm 2021.

I have tried every possible solutions including resetting window layout, restarting and reinstalling but nothing worked.

It would be extremely grateful if I can have you on this.

Peace
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Trados Studio > 1. Trados Studio

Error in SDL MultiTerm 2021 - A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

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