Bruce Campbell

The place to ask for this would be in the community help, and not in the Trados Studio technical forum.  Steve is also on leave... so allow me to try and help.

You have two users in the community for some reason which you can see if you type @brucecam...

This is probably the cause of the problem.  If I look in the admin section I see you also have posts from both:

The email addresses have the same domain, but your name is bruce in one and bcampbell in the other.  Which one would you like to keep and I'll merge them into one.  I think that will probably fix it.  Bruce had the most posts ;-)

Please delete the "bruce" user.

Thank you!

Please delete the "bruce" user.

Thank you!

Bruce Campbell

ok - all done.  Let's see how that works for you.

Thank you Paul, problem solved.

By the way, I tried typing "@Paul Filken" to alert you to this post, but Community did not show a "hit" to choose your name.

I just tried "@Steven Whale" and Community popped up a hit, so the problem does not appear to be at my end ...

Bruce Campbell

I’ afraid it is ;-)  Try pfilkin ;-)

The @mention mechanism works so that when you type space, it does not work any longer. You could find "@Steven Whale" because his name pops up as soon as you type the first word (given name). Once you type space, the popup list disappears. Sometimes you can type name and surname as one word: BruceCampbell, StepanKonev, but it does not always work. If a nickname does not follow the pattern NameSurname, you won't be able to find that person. For example, you can't find @PaulFilkin because Paul's nickname is pfilkin.

Thanks!

My mistake. Given that Paul is only shown as "Paul", I tried @Paul, thinking that he might be important enough to pop up with just that :-)

When that didn't work I guessed his last name from memory and misspelled it with an "e" instead of an "i" (as you can see in my post above).

So I tried @Paul Filken and @PaulFilken (without a space), but as you mention Stepan, neither would have worked anyway, even if I had spelled it correctly.

Nice to know that Paul is using pfilkin. (Who would, or could, have known?)

Anyhow, I was just surprised and thought I would mention it this time, as I thought it should be easy to contact someone as important as Paul.

In the past I have generally just given up when faced with a list of people not even close to the one I was trying to find (trying both with a space and without).

I was actually surprised that it worked right away with Steven.

I guess this is all documented somewhere -- or not.

Seems a bit disorganized, but I don't post enough to make it important enough to worry about :-)

Another workaround is to click on a user’s name and then copy his/her name from his/her personal page. Then paste it into your message.

Thanks for the tip. I will try it with my name.

I am assuming you meant the name at the top beside the picture:

Bruce Campbell

It is in a different size font and underlined, so maybe it works

Or maybe you meant to also use the at sign:

@

Bruce Campbell

The at sign doesn't seem to help, so I guess just pasting the name is enough -- assuming this works.

Let's see whether I get a notification that I have been mentioned.

Well, I didn't get a notification that I was mentioned, so mentioning myself might not work.

I am going to try your name, Stepan, to see whether this works with other people :-)

Stepan Konev

Sorry to bug you again.

I know this is all getting a bit tiresome, but maybe there are other people having similar problems dealing with this somewhat opaque system.

Ah, yes, you are right. I only received a notification about the new reply, but not that I was mentioned. Well... sorry for misleading information. Actually I didn't know that.

Thanks Stepan Konev

I appreciate that you tried to help :-)

I wish copying and pasting the name from the personal page worked, but since I didn't receive a notification of mention for your previous post either (the one you appear to have deleted), I guess we can conclude that it doesn't work, or doesn't work reliably.

The idea of sending notification of mentions is a good one.

Too bad the implementation of the concept appears to fail at achieving the intended purpose.

Or maybe it does work, and we just don't know how to use it reliably.

Anyway, as I mentioned above, I don't post enough to worry about this too much.

At least now I know how to notify Paul and Steven if I urgently have to so for some reason.

Thanks again!