unexpected error when initiating view part fragment matches

Question

Hi, 
 
 I cannot open the editor of any of my files ( error message attached).

I have followed the instructions in your knowledge base as I have noticed it is quite common error message for use Trados users.

I use "SDL Trados Studio 2021 - 16.0.2.3343"

It is still the same.

What shall I do?

Paul · Accepted Answer

KINGA KOZAK 
 KINGA KOZAK said: Do you think I may need to reset it to a default state perhaps? 
 I do. But you seem to think you tried everything aleady? 
 KINGA KOZAK said: I have followed the instructions in your knowledge base as I have noticed it is quite common error message for use Trados users. 
 Perhaps you should try these two things. First simply reset your window layout: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032532 
 Location of the files mentioned in the KB for you would be here: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\ 
 If that doesn't help then do a reset. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 appstore.sdl.com/.../ 
 But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16 
 So the path would become this: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../

Paul · Answer

KINGA KOZAK 
 the first thing you should do is upgrade your version. That process may also resolve your issue.

Trados Studio > 1. Trados Studio

unexpected error when initiating view part fragment matches

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