KINGA KOZAK

the first thing you should do is upgrade your version. That process may also resolve your issue. 

  Hello Paul,

I did. I have  got Trados Studio 2021 SR1 now; also did Windows update to 2021-07 Cumulative update preview for Windows 10 version x64.

 Do you think I may need to reset it to a default state perhaps?

Also, do you think that  de-installing Trados on one laptop and re-installing on another laptop may help?  Or not worth trying....

KINGA KOZAK

KINGA KOZAK said:

Do you think I may need to reset it to a default state perhaps?

I do.  But you seem to think you tried everything aleady?

KINGA KOZAK said:

I have followed the instructions in your knowledge base as I have noticed it is quite common error message for use Trados users. 

Perhaps you should try these two things.  First simply reset your window layout:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032532

Location of the files mentioned in the KB for you would be here:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\

If that doesn't help then do a reset.  You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

appstore.sdl.com/.../

But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

  Hello John,

Eventually, I had to reset my Trados Studio 2021 to a default state- but it is working well now :-) :-)  so I am very happy!

Thank you!