KINGA KOZAK

the first thing you should do is upgrade your version. That process may also resolve your issue. 

KINGA KOZAK

the first thing you should do is upgrade your version. That process may also resolve your issue. 

  Hello Paul,

I did. I have  got Trados Studio 2021 SR1 now; also did Windows update to 2021-07 Cumulative update preview for Windows 10 version x64.

 Do you think I may need to reset it to a default state perhaps?

Also, do you think that  de-installing Trados on one laptop and re-installing on another laptop may help?  Or not worth trying....

KINGA KOZAK

KINGA KOZAK said:

Do you think I may need to reset it to a default state perhaps?

I do.  But you seem to think you tried everything aleady?

KINGA KOZAK said:

I have followed the instructions in your knowledge base as I have noticed it is quite common error message for use Trados users. 

Perhaps you should try these two things.  First simply reset your window layout:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032532

Location of the files mentioned in the KB for you would be here:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\

If that doesn't help then do a reset.  You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

appstore.sdl.com/.../

But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

  Hello John,

Eventually, I had to reset my Trados Studio 2021 to a default state- but it is working well now :-) :-)  so I am very happy!

Thank you!