Hello Danielle Brien ,

The error message is most likely indicating a corrupt plugins folder-

You should normally beable to fix this by simply renaming the plugins folder and then restart Studio

gateway.sdl.com/.../communityknowledge

Hi Steven,

Before writing for help I already tried the 4 options from your webpage:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269

Workaround 1 Run a repair the installation
    (Ref.: gateway.sdl.com/CommunityKnowledge
Workaround 2 Reset SDL Trados Studio basic settings
Workaround 3  Reset SDL Trados Studio to default settings
  (Ref.: gateway.sdl.com/.../communityknowledge
Workaround 4: SDL Freshstart app
  (Ref.: appstore.sdl.com/.../)

And I still have the error message:
"Sdl.Desktop.Platform.CommandBars.IActionService could not be started"

The unbelievable thing is that the problem occurred after a session with one of the SDL Trados service technicians who tried to fix a problem with your free NMT service!
(He installed: Language Weaver Cloud app – to connect with your free NMT service) 

Previously, I was able to start and use the software.

We have 2 SDL Trados Studio Freelance 2021 (with the Plus option) on 2 PCs.
One of the systems is down and we are losing money because of this!

Any solution?

Regards

Danielle Brien

I think the problem may be related to app versioning based on the error message.  Please can you close Studio, then delete all the files/folders inside these locations:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins 

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins

 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins

Restart Studio and make sure that it's working without the plugin.  If it is you can now install the plugin again, but please make sure you are using the correct version for your version of Trados Studio.  There are two versions for 2021:

4.2.13.4 for all versions up to CU6 - this would be 16.1.6.4276

4.2.14.1 for all versions above CU7 - this would be 16.1.7.4397

I'd also note that the response from Steve was marked as a verified response so after this nobody will see any further comments from you.  It's better to only mark the response as verified when your problem is actually solved.

Danielle Brien

Danielle Brien said:

We have 2 SDL Trados Studio Freelance 2021 (with the Plus option) on 2 PCs.
One of the systems is down and we are losing money because of this!

Just a note on this.  The Plus licence is not intended to be used by two people at the same time... the EULA is clear on this as Freelance Plus is a single user licence.  So presumably this means you are able to work while this problem is getting sorted on the other machine?

Maybe I was not clear on how we use the software. Sorry. Understand that we are not using the 2 SDL Trados Freelance 2021 Plus installations (on 2 PCs) as 2 translation stations for 2 translators. Only one person - Danielle - is the translator here. The other PC, mine, is used as a backup and test machine. I’m an engineer not a translator. When it’s time to get a plug-in, I try it on my PC, and if it is working properly, we then install it on Danielle’s PC. When I use short text in my PC’s Trados, it’s only to validate an installation (plug-in or update) and functionality.

I when around the community groups to ask and try to find a solution. I tried 4 “workarounds” (as an example: gateway.sdl.com/.../communityknowledge with no results. A waste of time.

I tried what you proposed (2 days ago), and SDL Trados came back (as a new installation). Thanks! and Thanks!
It’s now configured as the translator’s PC.

As for losing money, consider that we have lost quite some time first, trying to have the NMT working from French to English (It was working from English to French), which was the first reason to ask for support and then, not only the problem was not solved, but the SDL Trados on my PC did not function anymore. Second, we also lost time getting the backup SDL Trados working again. Furthermore, if the NMT had worked from French to English (after the support session) it would have saved the translator quite some time. she (Danielle) was counting on it ... Time is money. Money, we lost.

Again, thanks!
Pierre Robidoux for Danielle Brien

Maybe I was not clear on how we use the software. Sorry. Understand that we are not using the 2 SDL Trados Freelance 2021 Plus installations (on 2 PCs) as 2 translation stations for 2 translators. Only one person - Danielle - is the translator here. The other PC, mine, is used as a backup and test machine. I’m an engineer not a translator. When it’s time to get a plug-in, I try it on my PC, and if it is working properly, we then install it on Danielle’s PC. When I use short text in my PC’s Trados, it’s only to validate an installation (plug-in or update) and functionality.

I when around the community groups to ask and try to find a solution. I tried 4 “workarounds” (as an example: gateway.sdl.com/.../communityknowledge with no results. A waste of time.

I tried what you proposed (2 days ago), and SDL Trados came back (as a new installation). Thanks! and Thanks!
It’s now configured as the translator’s PC.

As for losing money, consider that we have lost quite some time first, trying to have the NMT working from French to English (It was working from English to French), which was the first reason to ask for support and then, not only the problem was not solved, but the SDL Trados on my PC did not function anymore. Second, we also lost time getting the backup SDL Trados working again. Furthermore, if the NMT had worked from French to English (after the support session) it would have saved the translator quite some time. she (Danielle) was counting on it ... Time is money. Money, we lost.

Again, thanks!
Pierre Robidoux for Danielle Brien