Hi Trinidad Clares

To get Studio open, please follow these instructions: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269

Let us know if you require further assistance

Lyds 

Hi Trinidad,

I'm not expert in Studio, but offer you to open C:\Users\YOUr_USER\AppData\Roaming\SDL\Sdl Trados Studio\16\Plugins\Packages and check it - maybe it contains multiple TBM Lite packages.

In previous conversation few months ago you confirmed that import from TBM Lite to TBM Essential worked, see here:

https://community.rws.com/product-groups/translationproductivity/business-manager/f/licensing/35911/i-can-t-migrate-my-data-from-business-manager-lite-5-to-business-manager-essential-6/124950#124950

But in this thread you say that you can't use TBM 6 Essential. Can you please clarify?

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Edit: excuse me, it wasn't you who confirmed successful migration, it was another user, but in the thread created by you. Sorry, I missed user names

Dear both,

Many thanks for your prompt and efficient replies. 

Although the first two options to rename "Plugins" didn't work, I did find two versions of the BMLite Plugin and have removed the earlier one and now Studio is working again.

Also, I wanted to clarify to Eugene that after our conversation months ago, I didn't have the time to try the import and was still using BMLite (SDL/RWS kindled extended the license for me so I could have time to try it). (I think it was a different person who confirmed the import worked.)

However, I can now also confirm that the import works for me with the latest version of the BMLite plugin. I have just done it and the invoices are there (although not the client data for some reason).

Many thanks again,

Trini Clares

Thanks Trini! Yes indeed, I also noticed that and edited my answer with a note that it was from another person.

Anyway, strange that after update you've got to separate packages for the same plugin. But great that it's solved.

You say that clients were not imported. So, you've got your jobs and invoices but with empty Client field? If so, this is bug I think. Can you please confirm? We can then make necessary fixes in a next update.

Hi again,

Many thanks for this. I also noticed after I'd written my message so apologies for that.

Yes, I confirm that my invoices and jobs are there but the client list is empty and also, the invoices don't have any clients assigned to them, which means I will have to add them manually to a large number of invoices if I want to make use of that information. :-(

It would be good to know if this has happened to other users too.

Best regards,

Trini

Hello, Trinidad,

I confirm - customers aren't copied correctly when moving from Lite to Essential. Need to fix this and release a new version of TBM Lite to make it working correctly. Then, you can re-export and get correct data in the Essential version. We will need few days to implement and deliver this fix. Sorry for inconveniences.

Many thanks for confirming this and for working on the fix to correct it. :-)

Unfortunately, I now have another problem in BM Essential. It's stuck on an error and doesn't reload so I can't use it at all. :-(

Please let me know if I should log this as a separate issue under BM Essential.

Thanks again for all your help.

Trini

Wow, it worked and started to show this? Which version you use?

To check what's happening, please press F12 and show us contents of the Console tab, from the point where red text begins.. Thank you!

Hi Eugene,

I seem to have been very unlucky with this program and I'm close to giving up altogether.and go back to my old trusted Excel invoices :-(

Before I attempted to install the BMLite plugin to do the data migration, I also decided to install the latest version of BM Essential (6.1).

See below screenshot of the Console. Hopefully it can help:

My OS is in Spanish so the error message displays in spanish too. The translation would be something like this:

The requested object could not be loaded because it couldn't be found in the dataset. It may have been deleted or purged. If you see this message again for the same list object, the reference integrity of the database may be damaged. In that case, contact your administrator.

Many thanks for your help.

Best regards,

Trini

Fully understand you, Trinidad. Hard to say what happened - for some reason database integrity was corrupted, and application fails to load some data from database (in other words, there is a reference to Service type which actually was deleted). It's possible to manually fix this problem, but since you're just testing it, you can try simply delete two following files and start from scratch:

• app_install_folder\resources\bin\appsettings_global.json
• app_install_folder\resources\bin\database\tbmdb.sqlite

Could be great to find a reason why that could happen. As I understand, you tried to import data from TBM Lite. But after that all worked well? Did you notice anything (some actions) after which application stopped to run?

If that still matters, we will probably release TBM Lite update today - fix for exporting data is ready.