Hello, I've installed my SDL TRADOS Studio 2021 and now it appears an image. doesn't open the program. This happened after a windows update too. What can I do?

Question

Sorin Perta · Accepted Answer

The issue was resolved by deleting the TMS Commute plugin from the following path: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\

Oana Nagy · Answer

Mara Helena Dória 
 This must be an app. Do you have this installed by any chance: TMS Commute 
 Try removing the plugin from the AppData folder manually from: C:\Users\[username]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Unpacked 
 I hope this helps 
 Lyds

Oana Nagy · Answer

Mara Helena Dória We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00666519 .

Oana Nagy | Developer Experience | QA Engineer | RWS Group

Trados Studio > 1. Trados Studio

Hello, I've installed my SDL TRADOS Studio 2021 and now it appears an image. doesn't open the program. This happened after a windows update too. What can I do?