Studio 2021 won't start. UNEXPECTED EXCEPTION WHEN GETTING VIEW PART INSTANCE OF VIEW PART SUBTITLING PREVIEW.

Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?

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  • Language Weaver Cloud 
    is the name of the Plugin that is not compatible with the new SR2 release paul. Please request the support team to check it.

    This is 100% incorrect Sameh.  That plugin is probably the most tested of all plugins because it's heavily used by our own internal teams.  Every time it's released it goes through a beta test with our internal translation teams.  The last one was for the current release with SR2.  If it didn't work you can be sure there would be a lot of noise around this.

    There is definitely something unusual with your specific setup and I don't really know where to start.  Probably worth having support look at your overall environment.

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • Thank you for the video.  The very first thing a support engineer will do is reset Studio (this includes plugins) which you have still not done.  So you should relly do this properly first and if you still can't run Studio without any error after removing all external influences such as plugins then we have something to help resolve.

    If Studio does work, then start reinstalling by just taking the "problematic" plugins and see if the issue is still there.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • but I did Paul, haven't you checked all my messages? including this one about the MT Enhanced Plugin?

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  • I am sure that whatever I report to you should be a source of pleasure rather than a frustration Paul, as hardcore users like me often do work with a lot of plugins on a daily basis to streamline their work processes so we tend to discover bugs or incompatibility issues on a much frequent basis, and that is good for RWS, isn't it? So please do bear with me, and at the end we are all happy to have an efficient tool that we can all be proud of (of course the full satisfaction will come when RWS decides to upgrade SDL Studio Editor once and for all, as we have been requesting this for years now). Thanks a million for your support Paul and my best regards to you and your family.

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  • I am sure that whatever I report to you should be a source of pleasure rather than a frustration Paul, as hardcore users like me often do work with a lot of plugins on a daily basis to streamline their work processes so we tend to discover bugs or incompatibility issues on a much frequent basis

    Indeed this should be so.  But my problem, most of the time when you report problems for me are this sort of thing where I spend time and cannot find a problem at all.  So it is frustrating:

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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