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Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Hi Alison Watt
Can you please check this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039435 as It might help
Best regards,
Loredana
Hi Loredana
It is not listed here, 
So I went to C:\Users\aliso\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages as instructed and renamed it 'Studio Subtitling_old' - is this correct?
Update: I have now removed it from this folder and Trados opens. But the thing is ultimately I don't want to uninstall it, I need to use it! Suggestions?
Alison
I suggest you clear all your plugins first. So just close Studio and delete these folders:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins
c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16\Plugins
c:\ProgramData\SDL\SDL Trados Studio\16\Plugins
Then, reinstall your apps using the integrated appstore.
If the problem is still there after you reinstall you probably need a Studio reset. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
to
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\
Finally restart Trados Studio and try again.
Paul Filkin | RWS Group
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I am sorry Paul this is very frustrating as a plugin that used to work, suddenly without any reason stops working! The solution of clearing all plugins is not really practical and simply wastes our time which should be used instead to focus on ongoing translation projects.
Language Weaver Cloud
is the name of the Plugin that is not compatible with the new SR2 release paul. Please request the support team to check it.
Language Weaver Cloud
is the name of the Plugin that is not compatible with the new SR2 release paul. Please request the support team to check it.
This is 100% incorrect Sameh. That plugin is probably the most tested of all plugins because it's heavily used by our own internal teams. Every time it's released it goes through a beta test with our internal translation teams. The last one was for the current release with SR2. If it didn't work you can be sure there would be a lot of noise around this.
There is definitely something unusual with your specific setup and I don't really know where to start. Probably worth having support look at your overall environment.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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I am sorry Paul this is very frustrating as a plugin that used to work, suddenly without any reason stops working!
I never really know what to make of comments like these. If you are using the same plugin that did work, and now it all of a sudden doesn't work, what do you think we can do to the plugin to fix this? It would be more helpful to know more about what has been going on in your environment.
You have one of the most amazing setups I have ever seen. More plugins installed in one go than anyone I have seen... including myself and I often have 20+ plugins installed just as I'm testing things, and you seem to have a lot of other tools and drives on your machine based on your screenshots over the years. I think putting the problem on one plugin that worked yesterday and doesn't today is probably not helpful.
I would be interested to know if Alison still has this problem because we haven't heard from her a month after she posted. I also don't see this forum full of complaints that either of the plugins you mention don't work, so I really don't believe they are the source of your problem.
Do you have a support contract? I ask because it'll make it easier to engage a technical person to spend time looking at your environment in general.
Paul Filkin | RWS Group
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<SDLErrorDetails time="4/8/2022 1:39:21 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.Community.MTCloud.Provider</Source>
<HResult>-2147467261</HResult>
<StackTrace><
at Sdl.Desktop.IntegrationApi.AbstractApplication.OnStudioLicenseActivated(IStudioWindow window)
at Sdl.Desktop.Platform.StudioWindowEventHandler.Invoke(IStudioWindow window)
at Sdl.Desktop.Platform.Implementation.StudioWindow.OnLicenseActivated()
at Sdl.Desktop.Platform.Implementation.StudioWindow.RaiseLicenseActivated()
at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService)
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<SDLErrorDetails time="4/8/2022 1:49:49 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.AppStoreIntegrationPlugin</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel.GetPluginsFromEnabledLocations()
at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel..ctor(IProcessStarter processStarter, IMessageBoxService messageBoxService, ILogger`1 logger, IPluginService pluginService, IPluginManagementService pluginManagementService)
at Sdl.AppStoreIntegration.AppStoreIntegrationRibbonAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
If you can advise us how you solved this Alsion, that would be great!
Thanks.
Sameh
I did all of your suggestions by the way, but in vain Paul. I renamed to Studio16_old to recreate from scratch, but also the same error and I can not even access the integrated Appstore from within SDL Studio
I did all of your suggestions by the way, but in vain Paul. I renamed to Studio16_old to recreate from scratch, but also the same error and I can not even access the integrated Appstore from within SDL Studio
Renaming Studio16 won't help if your problem is plugin versioning.. You need to also remove your plugins properly and reinstall with the appropriate version from the appstore for your version of Studio. Rename this one:
...\AppData\Roaming\SDL\SDL Trados Studio\16
Then also rename Studio16 to make sure anything you keep putting back there which could influence this problem is reset.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Only this solution worked Paul, for both the Weaver and the Subtitling plugins, so the pain of installing my full set of plugins REMAIN! Thanks for your help on this, but indeed this has nothing to do with my amazing setup as you mentioned, but it has to do with the mechanism SDL Studio is dealing with plugins every time there is an update or cumulative batch or a new service release. I can not imagine how plugins would have any contradiction if they are tested to work together side by side. Also I can not imagine that having other SSD drives or many partitions would impact the behaviour of SDL Studio. Anyway, thanks a lot for your support on this. SDL should be proud of someone like you who jumps to the rescue.
Renaming this: ...\AppData\Roaming\SDL\SDL Trados Studio\16
is the solution then.
Alison, fear not, this will do the job, so time to give your labtop a break.
Sameh
I am about to install the MT Enhanced plugin Paul and to the best of my knowldege and that of the Worldbank colleagues, we always used an old version of the plugin which was the only one that worked. Now I am going to test the new one from the integrated appstore and see how it works. I hope this does not waste the remainder of my day, as I do have some translation work to finalize. Most of the people I trained at the WB complained that the new plugin was not working for them, so are you aware of this issue?
here we go again Paul! This updated plugin, installed via the integrated Appstore does not work, and I believe this has nothing to do with Microsoft, as if I try to install the old plugin, it will work, so it has nothing to do with the credentials, API key or Microsoft Key or the Category ID! Or maybe is, it is something in between both SDL and Microsoft? I have no idea. Any help? I just talked to Osama Abdul Hameed, the Worldbank Arabic division team leader and he confirmed the same, not only with him but all other Worldbank translators.
I can not imagine how plugins would have any contradiction if they are tested to work together side by side.
Well... of course this does not happen! There are hundreds of plugins on the appstore and we do not install every single one to see what happens and make sure they all work together. That sort of testing is simply not sustainable, especially since developers are free to update their own plugins whenever they wish.
Also I can not imagine that having other SSD drives or many partitions would impact the behaviour of SDL Studio.
You only have to look in the knowledgebase to know that this can have an impact. I am often amazed at what can cause a problem on a computer!
the pain of installing my full set of plugins REMAIN!
Perhaps it's a good time to take on a new strategy? Installing plugins today is really a very simple process. You do have to restart Studio but the act of installing or deleting a plugin is very simple. So perhaps you should not install them all, but rather install what you need. I'm sure you can't use all of the plugins you have installed every day and for every project. Or do you?
Only this solution worked Paul, for both the Weaver and the Subtitling plugins
Phew! That is the best news I've had today!
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I really have no idea what is going one! I restarted Studio several times, started my PC, but the same thing happens, and guess what, for a Find and Replace process!!! It does not replace all!!!!! This has nothing to do with the plugins, I believe! No
Not right. It will not work with any plugin version. Please review the changelog: https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5547/changelog-mt-enhanced-plugin-for-trados-studio
We actually updated the previous version to make sure t could not be installed in SR2 so if you have a version that does it must be really old.
It's very hard for me to have confidence in the problems you report because I don't think you really do the things I ask you when I say remove all the plugins you have installed and put them back via the integrated appstore, or at least make sure you download from the appstore the version that does correspond to the version of Trados Studio you are installing into.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub