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Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Hi Alison Watt
Can you please check this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039435 as It might help
Best regards,
Loredana
Hi Loredana
It is not listed here, 
So I went to C:\Users\aliso\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages as instructed and renamed it 'Studio Subtitling_old' - is this correct?
Update: I have now removed it from this folder and Trados opens. But the thing is ultimately I don't want to uninstall it, I need to use it! Suggestions?
Alison
I suggest you clear all your plugins first. So just close Studio and delete these folders:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins
c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16\Plugins
c:\ProgramData\SDL\SDL Trados Studio\16\Plugins
Then, reinstall your apps using the integrated appstore.
If the problem is still there after you reinstall you probably need a Studio reset. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
to
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\
Finally restart Trados Studio and try again.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I am sorry Paul this is very frustrating as a plugin that used to work, suddenly without any reason stops working! The solution of clearing all plugins is not really practical and simply wastes our time which should be used instead to focus on ongoing translation projects.
Language Weaver Cloud
is the name of the Plugin that is not compatible with the new SR2 release paul. Please request the support team to check it.
Language Weaver Cloud
is the name of the Plugin that is not compatible with the new SR2 release paul. Please request the support team to check it.
This is 100% incorrect Sameh. That plugin is probably the most tested of all plugins because it's heavily used by our own internal teams. Every time it's released it goes through a beta test with our internal translation teams. The last one was for the current release with SR2. If it didn't work you can be sure there would be a lot of noise around this.
There is definitely something unusual with your specific setup and I don't really know where to start. Probably worth having support look at your overall environment.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I am sorry Paul this is very frustrating as a plugin that used to work, suddenly without any reason stops working!
I never really know what to make of comments like these. If you are using the same plugin that did work, and now it all of a sudden doesn't work, what do you think we can do to the plugin to fix this? It would be more helpful to know more about what has been going on in your environment.
You have one of the most amazing setups I have ever seen. More plugins installed in one go than anyone I have seen... including myself and I often have 20+ plugins installed just as I'm testing things, and you seem to have a lot of other tools and drives on your machine based on your screenshots over the years. I think putting the problem on one plugin that worked yesterday and doesn't today is probably not helpful.
I would be interested to know if Alison still has this problem because we haven't heard from her a month after she posted. I also don't see this forum full of complaints that either of the plugins you mention don't work, so I really don't believe they are the source of your problem.
Do you have a support contract? I ask because it'll make it easier to engage a technical person to spend time looking at your environment in general.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
<SDLErrorDetails time="4/8/2022 1:39:21 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.Community.MTCloud.Provider</Source>
<HResult>-2147467261</HResult>
<StackTrace><
at Sdl.Desktop.IntegrationApi.AbstractApplication.OnStudioLicenseActivated(IStudioWindow window)
at Sdl.Desktop.Platform.StudioWindowEventHandler.Invoke(IStudioWindow window)
at Sdl.Desktop.Platform.Implementation.StudioWindow.OnLicenseActivated()
at Sdl.Desktop.Platform.Implementation.StudioWindow.RaiseLicenseActivated()
at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService)
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<SDLErrorDetails time="4/8/2022 1:49:49 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.AppStoreIntegrationPlugin</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel.GetPluginsFromEnabledLocations()
at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel..ctor(IProcessStarter processStarter, IMessageBoxService messageBoxService, ILogger`1 logger, IPluginService pluginService, IPluginManagementService pluginManagementService)
at Sdl.AppStoreIntegration.AppStoreIntegrationRibbonAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
If you can advise us how you solved this Alsion, that would be great!
Thanks.
Sameh
If you can advise us how you solved this Alsion, that would be great!
Thanks.
Sameh