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Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Studio 2021 now won't open at all after installing the subtitling plug in. I'm in the middle of an urgent project. Please can you assist?
Hi Alison Watt
Can you please check this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039435 as It might help
Best regards,
Loredana
Hi Loredana
It is not listed here, 
So I went to C:\Users\aliso\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages as instructed and renamed it 'Studio Subtitling_old' - is this correct?
Update: I have now removed it from this folder and Trados opens. But the thing is ultimately I don't want to uninstall it, I need to use it! Suggestions?
Alison
I am sorry Paul this is very frustrating as a plugin that used to work, suddenly without any reason stops working!
I never really know what to make of comments like these. If you are using the same plugin that did work, and now it all of a sudden doesn't work, what do you think we can do to the plugin to fix this? It would be more helpful to know more about what has been going on in your environment.
You have one of the most amazing setups I have ever seen. More plugins installed in one go than anyone I have seen... including myself and I often have 20+ plugins installed just as I'm testing things, and you seem to have a lot of other tools and drives on your machine based on your screenshots over the years. I think putting the problem on one plugin that worked yesterday and doesn't today is probably not helpful.
I would be interested to know if Alison still has this problem because we haven't heard from her a month after she posted. I also don't see this forum full of complaints that either of the plugins you mention don't work, so I really don't believe they are the source of your problem.
Do you have a support contract? I ask because it'll make it easier to engage a technical person to spend time looking at your environment in general.
Paul Filkin | RWS Group
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<SDLErrorDetails time="4/8/2022 1:39:21 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.Community.MTCloud.Provider</Source>
<HResult>-2147467261</HResult>
<StackTrace><
at Sdl.Desktop.IntegrationApi.AbstractApplication.OnStudioLicenseActivated(IStudioWindow window)
at Sdl.Desktop.Platform.StudioWindowEventHandler.Invoke(IStudioWindow window)
at Sdl.Desktop.Platform.Implementation.StudioWindow.OnLicenseActivated()
at Sdl.Desktop.Platform.Implementation.StudioWindow.RaiseLicenseActivated()
at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService)
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<SDLErrorDetails time="4/8/2022 1:49:49 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.AppStoreIntegrationPlugin</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel.GetPluginsFromEnabledLocations()
at Sdl.AppStoreIntegration.ViewModel.AppstorePluginsControlViewModel..ctor(IProcessStarter processStarter, IMessageBoxService messageBoxService, ILogger`1 logger, IPluginService pluginService, IPluginManagementService pluginManagementService)
at Sdl.AppStoreIntegration.AppStoreIntegrationRibbonAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1256</CodePage>
<LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>ADMINSAM</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>50276084 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
If you can advise us how you solved this Alsion, that would be great!
Thanks.
Sameh
I did all of your suggestions by the way, but in vain Paul. I renamed to Studio16_old to recreate from scratch, but also the same error and I can not even access the integrated Appstore from within SDL Studio
Renaming Studio16 won't help if your problem is plugin versioning.. You need to also remove your plugins properly and reinstall with the appropriate version from the appstore for your version of Studio. Rename this one:
...\AppData\Roaming\SDL\SDL Trados Studio\16
Then also rename Studio16 to make sure anything you keep putting back there which could influence this problem is reset.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Only this solution worked Paul, for both the Weaver and the Subtitling plugins, so the pain of installing my full set of plugins REMAIN! Thanks for your help on this, but indeed this has nothing to do with my amazing setup as you mentioned, but it has to do with the mechanism SDL Studio is dealing with plugins every time there is an update or cumulative batch or a new service release. I can not imagine how plugins would have any contradiction if they are tested to work together side by side. Also I can not imagine that having other SSD drives or many partitions would impact the behaviour of SDL Studio. Anyway, thanks a lot for your support on this. SDL should be proud of someone like you who jumps to the rescue.
Renaming this: ...\AppData\Roaming\SDL\SDL Trados Studio\16
is the solution then.
Alison, fear not, this will do the job, so time to give your labtop a break.
Sameh
I am about to install the MT Enhanced plugin Paul and to the best of my knowldege and that of the Worldbank colleagues, we always used an old version of the plugin which was the only one that worked. Now I am going to test the new one from the integrated appstore and see how it works. I hope this does not waste the remainder of my day, as I do have some translation work to finalize. Most of the people I trained at the WB complained that the new plugin was not working for them, so are you aware of this issue?
Thank you for the video. The very first thing a support engineer will do is reset Studio (this includes plugins) which you have still not done. So you should relly do this properly first and if you still can't run Studio without any error after removing all external influences such as plugins then we have something to help resolve.
If Studio does work, then start reinstalling by just taking the "problematic" plugins and see if the issue is still there.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
here we go again Paul! This updated plugin, installed via the integrated Appstore does not work, and I believe this has nothing to do with Microsoft, as if I try to install the old plugin, it will work, so it has nothing to do with the credentials, API key or Microsoft Key or the Category ID! Or maybe is, it is something in between both SDL and Microsoft? I have no idea. Any help? I just talked to Osama Abdul Hameed, the Worldbank Arabic division team leader and he confirmed the same, not only with him but all other Worldbank translators.
here we go again Paul! This updated plugin, installed via the integrated Appstore does not work, and I believe this has nothing to do with Microsoft, as if I try to install the old plugin, it will work, so it has nothing to do with the credentials, API key or Microsoft Key or the Category ID! Or maybe is, it is something in between both SDL and Microsoft? I have no idea. Any help? I just talked to Osama Abdul Hameed, the Worldbank Arabic division team leader and he confirmed the same, not only with him but all other Worldbank translators.