Hi Michelle,

When a problem occurs after an upgrade or update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending on what the problem is). This will repair software connections by checking for and replacing anything that is missing from their setup, for example.

Here is how:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
   • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.
4. Restart Studio/MultiTerm.

There are further options here:

Repairing your installation of Trados Studio

All the best,

Ali

Thank you Ali - I've tried all of these things, and nothing is helping. This problem has been here since the upgrade, so what should I do next? I appreciate it!

Michelle Bradley

Hi again Michelle,

Sorry I couldn't help. Someone who works for RWS will surely be able to help you.

Paul would this be worth opening a case for so someone can take a look at Michelle's setup remotely?

All the best,

Ali

Michelle Bradley

Hi again Michelle,

Sorry I couldn't help. Someone who works for RWS will surely be able to help you.

Paul would this be worth opening a case for so someone can take a look at Michelle's setup remotely?

All the best,

Ali

Hi Ali,

I haven't received an answer yet from Paul - what is my next step?

Thanks!

Michelle

Michelle Bradley

for the time being can you use the open package icon in Trados Studio instead of double clicking  the file?

Thanks, but isn't that for opening packages (as opposed to return packages)? When I try to use that icon on the home menu and navigage to where the return pkg is, the return pkg won't appear.

Michelle Bradley

Michelle Bradley said:

but isn't that for opening packages (as opposed to return packages)?

Nope... it's for all packages:

Thanks - let's make sure I'm on the same page with you.

If you mean this button...

I don't have all choices in my dropdown, only project files.

Michelle Bradley

no, that’s for opening projects, not packages. I’ve shut down my computer now, but you should have the open package icon in your ribbon as well.

Well I've never had that on there, and I wish I knew how to get it to appear there. Any help would be appreciated!

I figured it out thank you!

Michelle Bradley

Hi Michelle,

I'm glad you found what you needed... sorry I didn't reply sooner, I've been away sailing! Was lovely

All the best,

Ali