I have a package with three idml files, Trados loads the package correctly but when i try to open the idml files to translate them, it crashes without any error message.
Only two of the idml files make Trados crash, Trados can open for translation the third one without any issue.
The version of the three idml files is the same, 17.2, and I have already tried to no avail all the possible solutions posted in the RWS Community.
Thanks for any help
Hi Helena,
our Trados 21 doesn't work with the newest versions of Adobe CC idml files. It should be the same situation. You can send me your idml files and I will save them as Adobe CS6 idml files and it will work with Trados: info[at]flexibris.com
best regards,
our Trados 21 doesn't work with the newest versions of Adobe CC idml files.
Have you used this option when preparing your projects?
I believe helena mas boillat is receiving a package so back converting probably isn't the solution here. I'd be happy to look at the package if this helps?
Paul Filkin | RWS Group
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Hi Paul, it doesn't work Trados version 16.2.10.9305, Message "unsupported file"... etc. For us it is not a real problem, we have saved Adobe CS6 perpetual licence, so we can retrograde idml files. regards, wlod
it doesn't work Trados version 16.2.10.9305, Message "unsupported file"
Can you share such a problem file? I'm really surprised to hear this as we handle the latest formats regularly.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Hi, Paul, thanks for the suggestion but I always have that box checked. Unfortunately, for confidentiality reasons, I cannot share the package with anyone.
Unfortunately, for confidentiality reasons, I cannot share the package with anyone.
No problem Helena, I was actually asking Włodzimierz. You have a package which means it's too late as the project would have been created already without using this option... although I suspect your problem is something else.
To resolve your problem we would absolutely need to see the package. Given you can open one but not the other two there is something worthy of investigation. One thing you could try though is to unzip the package to a folder on your computer. Just add .zip to the end and unzip it. You'll be working with a copy anyway so don't worry about breaking anything!
Once you've doe that you'll see the standard project layout with the sdlproj file, a source and target language folder for example. Open the target language folder and you'll find the sdlxliff files for your project inside. Try opening them one at a time as single file projects and see if that works. If it does then you could translate the sdlxliff files separately in your own project and then return them to your client separately. They should be able to easily get them back into their project... but we can help if they don't know how to do that.
It might also be useful if you go to the Files View of the project you created from the package and see what the "file type identifier" is here:
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Thank you very much Paul! Unfortunately I lost this project due to all those problems. Now I'm in a rush with another project so I will try your solution as soon as possible and I will let you know if it works! Thanks again!
Thank you very much Paul! Unfortunately I lost this project due to all those problems. Now I'm in a rush with another project so I will try your solution as soon as possible and I will let you know if it works! Thanks again!
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