Error Studio 2022

Studio 2022 is not working because  "Value cannot be null. Parameter name: baseUrl. 

Thank in advance - Jola Durazzano

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  •  

    Dear Paul

    The problem seems to be bigger. Jola cannot describe it, so I'll try here.

    The appdata folder with Trados 17 plugins was completely empty, even if Studio 2022 listed several plugins installed. This was strange, so I first tried a repair installation of Studio and as it did not want to start at all, I removed the typical xml settings files and reinstalled Studio from the installer as admin. However, instead of making the situation better, it became worse... Now Studio does not start at all, the splash screen appears for less than a second to disappear completely. So I am not able to start Studio at all.

    What can be the reason for such behavior? What steps can I take to repair Studio 2022?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

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  •  

    If you definitely checked all three possible locations for the plugins, and want to help yourself, then I'd try a proper cleanout.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\Trados\TradosStudio2022\
    c:\ProgramData\Package Cache\Trados\MultiTermDesktop2022\
    c:\Program Files (x86)\Trados\Trados Studio\Studio17\
    c:\Program Files (x86)\Trados\MultiTerm\MultiTerm17\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio17\
    c:\Users\%username%\AppData\Local\Trados\MultiTerm\MultiTerm17\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
    c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\
    c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17\
    c:\Users\%username%\Documents\Studio 2022\Project Templates\
    c:\Users\%username%\Documents\Studio 2022\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    Paul Filkin | RWS Group

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  •  

    Thanks, I'll definitely try that.

    How about registry? Shall I remove any keys from there?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  •  

    How about registry? Shall I remove any keys from there?

    I would not.  Try the clean up and if it doesn't help we can log a case and have a support engineer take a look.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • Hi Paul and Jerzy,

    Thank you for your attention, but today I deleted everything, according to Paul's instructions, and reinstalled Studio 2022. The situation has not changed. Launguage Studio (for a fee) works fine with Studio 2021, while Studio 2022 does not accept the correction of old access key.

    Patience and thanks again - Jola

     

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