Helen Brouwer 

Can you share a  small sample of this part?  Just copy a single slide, anonymise the text, zip it and share it by attaching to your post.

sample_ppt_customfont.zip

Hi Paul,
Thank you for your repy. I have added a Zip file with one slide like you asked. This is the source material. If you want me to upload the output from Trados as well, please let me know.

Helen Brouwer 

Can you also tell me what the problem is exactly with this?  If I open the source file I can see there are already lots of placeholders for the fonts used because I don't have the "ultimo-system" on my computer.  So when I also save the target the target looks exactly the same as the source.

This is what I'm seeing:

But no surprises since this is also what the source looks like:

The problem is that when I generate a target file, it looks the same as yours even though I do have the 'ultimo-system' font on my computer. For some reason, Trados just doesn't process it correctly when generating a target file. Especially when the icon with the 'ultimo-system' font occurs in the same line as other text in the 'Noto Sans' font.

Helen Brouwer 

Unfortunately I cannot even find this font to test it.  Maybe you can send me the translated sdlxliff for the sample file you created (assuming this also has the same problem) and I can at least take a look at that in case the problem is in there?

I translated the file. This is what I see in my Editor view:

As you can see, it shows the icons both in the source and target segments. But then when I generate a target file, they're gone again:

I have attached the translated sdlxliff filesample_ppt_customfont.pptx.sdlxliff.zip

Thanks Helen Brouwer 

The only thing I noted is missing tags, so it may be worth you running a tag check and see if the places where you see a problem also have a tag difference:

Thanks Paul 

I checked the tags in the Editor view and indeed I noted that certain tags were missing.

I made sure that the target segments had the formatting tags as the source segments:

Unfortunately, the end result was not any different and still did not show the icons:

Helen Brouwer 

Is it possible for you to make the font available to me?  If you are sure that these fonts display correctly for you with the source powerpoint then I think it would be helpful to be able to test this properly, reproduce the error and then get it fixed.  Right now I feel as though I'm working completely in the dark.  The source powerpoint won't work for me, so it's no surprise really that nothing else will.

If it's possible you can make it available at pfilkin at sdl dotcom.

I sent you an e-mail with the fonts attached. I hope you can access them and it helps.