On Trados start-up, error "Index was out of range. Must be non-negative and less than the size of the collection." appears. Trados then closes by itself.

Whenever I start Trados, this is the error that comes up. I hope this logfile will be helpful.

The other threads about this issue seem to happen when Trados is already running. Mine just refuses to start at all.

Fullscreen sdlerror-2023831-9h44m28s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="8/31/2023 9:44:38 AM">
  <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ErrorMessage>
  <Exception>
    <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>index</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233086</HResult>
    <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Sdl.TranslationStudio.Common.SetupWizard.UserProfileWizardPage.OnInit(IWizardPageSite`1 site)
   at Sdl.Desktop.Platform.Wizard.AbstractWizardPage`1.Init(IWizardPageSite`1 site)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.EnsurePageSited(IWizardPageReference`1 page)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.get_CanFinish()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.UpdateCurrentPageState()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.SetCurrentPageIndex(Int32 index, Boolean back)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.PrepareWizardForShow()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.ShowDialog(IWin32Window owner)
   at Sdl.TranslationStudio.Common.SetupWizard.SetupWizardLauncher.Execute()
   at Sdl.Desktop.Platform.Implementation.Studio.ExecuteStartupExtensions(ISplashScreen splashScreen, IEnumerable`1 startUpActions)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.6.14902</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DIR\mathieu.voghel</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>C11-K1GUXPN4X1Z</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33186180 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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Thread Subject & Description
On Trados start-up, error "Index was out of range. Must be non-negative and less than the size of the collection." appears. Trados then closes by itself. Whenever I start Trados, this is the error that comes up. I hope this logfile will be helpful. The other threads about this issue seem to happen when Trados is already running. Mine just refuses to start at all. .code-editor .code-editor-heading{border-top:1px solid #eaeaeb;border-left:1px solid #eaeaeb;border-right:1px solid #eaeaeb;background-color:#fbfbfb;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#3e414a}.code-editor .code-editor-heading a:hover{color:teal} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2023831_2D00_9h44m28s.sdlerror.sdlerror.xml?_=638290871338488151 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2023831_2D00_9h44m28s.sdlerror.sdlerror.xml?_=638290871338488151 <SDLErrorDetails time="8/31/2023 9:44:38 AM"> <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index</ErrorMessage> <Exception> <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ParamName>index</ParamName> <HelpLink /> <Source>mscorlib</Source> <HResult>-2146233086</HResult> <StackTrace><![CDATA[ at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource) at System.Collections.Generic.List`1.get_Item(Int32 index) at Sdl.TranslationStudio.Common.SetupWizard.UserProfileWizardPage.OnInit(IWizardPageSite`1 site) at Sdl.Desktop.Platform.Wizard.AbstractWizardPage`1.Init(IWizardPageSite`1 site) at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.EnsurePageSited(IWizardPageReference`1 page) at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.get_CanFinish() at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.UpdateCurrentPageState() at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.SetCurrentPageIndex(Int32 index, Boolean back) at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.PrepareWizardForShow() at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.ShowDialog(IWin32Window owner) at Sdl.TranslationStudio.Common.SetupWizard.SetupWizardLauncher.Execute() at Sdl.Desktop.Platform.Implementation.Studio.ExecuteStartupExtensions(ISplashScreen splashScreen, IEnumerable`1 startUpActions) at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions) at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.0.6.14902</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Enterprise</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DIR\mathieu.voghel</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>C11-K1GUXPN4X1Z</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>33186180 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1660524375_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1660524375_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); });
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+1 Paul over 2 years ago

Mathieu Voghel

I think the problem is coming from your user profile for some reason but the most sensible thing is probably to just reset.

To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Also note you are out of date and should upgrade anyway.

Paul Filkin | RWS Group

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+1 Paul over 2 years ago

Mathieu Voghel

I think the problem is coming from your user profile for some reason but the most sensible thing is probably to just reset.

To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Also note you are out of date and should upgrade anyway.

Paul Filkin | RWS Group

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0 Mathieu Voghel over 2 years ago in reply to Paul

Thanks Paul! That worked.

In order to avoid this kind of error in the future, are there steps I can take?
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0 Paul over 2 years ago in reply to Mathieu Voghel

Mathieu Voghel

Mathieu Voghel said:
In order to avoid this kind of error in the future, are there steps I can take?

Hard to know. I tinker around with Studio every day and don't get these sort of problems. But then I also don't know what software you have on your computer that could impact, I don't know where you store your files or if and how you work with tools like OneDrive. Unfortunately the list of things that could be the cause of a problem like this is not only quite long but also complex as it could also be dependent on timing or running particular things together. It could also be down to trying to something you think is ok when actually it's not... things like trying to bring in files from older versions to save recreating stuff again on a newer version or a new computer.

If you were able to tell us in detail what you were doing before this first happened, what sort of software you run (especially security software and backup tools) and how you use it etc. then we could possibly hazard a guess. But otherwise quite a tough one to answer I'm afraid.

Paul Filkin | RWS Group

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Trados Studio > 1. Trados Studio

On Trados start-up, error "Index was out of range. Must be non-negative and less than the size of the collection." appears. Trados then closes by itself.

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