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On Trados start-up, error "Index was out of range. Must be non-negative and less than the size of the collection." appears. Trados then closes by itself.

Mathieu Voghel

Whenever I start Trados, this is the error that comes up. I hope this logfile will be helpful.

The other threads about this issue seem to happen when Trados is already running. Mine just refuses to start at all.

Fullscreen sdlerror-2023831-9h44m28s.sdlerror.sdlerror.xml Download 
<SDLErrorDetails time="8/31/2023 9:44:38 AM">
  <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ErrorMessage>
  <Exception>
    <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>index</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233086</HResult>
    <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Sdl.TranslationStudio.Common.SetupWizard.UserProfileWizardPage.OnInit(IWizardPageSite`1 site)
   at Sdl.Desktop.Platform.Wizard.AbstractWizardPage`1.Init(IWizardPageSite`1 site)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.EnsurePageSited(IWizardPageReference`1 page)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.get_CanFinish()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.UpdateCurrentPageState()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.SetCurrentPageIndex(Int32 index, Boolean back)
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.PrepareWizardForShow()
   at Sdl.Desktop.Platform.Wizard.AbstractWizard`1.ShowDialog(IWin32Window owner)
   at Sdl.TranslationStudio.Common.SetupWizard.SetupWizardLauncher.Execute()
   at Sdl.Desktop.Platform.Implementation.Studio.ExecuteStartupExtensions(ISplashScreen splashScreen, IEnumerable`1 startUpActions)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.6.14902</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DIR\mathieu.voghel</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>C11-K1GUXPN4X1Z</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33186180 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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  • 0 in reply to Mathieu Voghel

     

    Mathieu Voghel said:
    In order to avoid this kind of error in the future, are there steps I can take?

    Hard to know. I tinker around with Studio every day and don't get these sort of problems.  But then I also don't know what software you have on your computer that could impact, I don't know where you store your files or if and how you work with tools like OneDrive.  Unfortunately the list of things that could be the cause of a problem like this is not only quite long but also complex as it could also be dependent on timing or running particular things together.  It could also be down to trying to something you think is ok when actually it's not... things like trying to bring in files from older versions to save recreating stuff again on a newer version or a new computer.

    If you were able to tell us in detail what you were doing before this first happened, what sort of software you run (especially security software and backup tools) and how you use it etc. then we could possibly hazard a guess.  But otherwise quite a tough one to answer I'm afraid. 

    Paul Filkin | RWS Group

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