APP "IRIS PDF OCR Support" doesn't work

Hello, yesterday I got crazy trying to translate a not editable PDF (result from the scan of a certificate). I watched a video tutorial on Trados web site and installed IRIS PDF OCR Support. The installation has been completed successfully but when I started to use it, it didn't work! The editor view comes out empty, as in the picture I attach. Can anyone hlep me? In the end, I wrote the document by hand in a word file but for future cases I would like to understand the problem. Quite often I have to transalte certificates and the clients send me the scanned document, that is a not editable PDF,so I need to know how to deal with those formats...Thanks!!!

Trados Studio project template settings window showing options for file types and layout recovery. 



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[edited by: Trados AI at 1:22 PM (GMT 0) on 29 Feb 2024]
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  • I also attach a short video of the problem I am facing with the PDF. Thanks!

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  • I also attach a short video of the problem I am facing with the PDF. Thanks!

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