Gérard LAMBERT 

I think this is a problem for the Translated.net development team to address.  For the WebException you could try and verify your internet connection and DNS settings.  But if other internet services are working, and I imagine they are, then the issue might be temporary or specific to the api.mymemory.translated.net domain.  I would hazard a guess that the NullReference exceptions are related.

I would also note that there is no SR2 version of this plugin available as far as I can see, so that will almost certainly be a problem given the changes in Trados Studio between these versions.  So again, back to Translated.net as we cannot help here either since we don;t hold the source code or develop this app.

Hello Paul 

Thank you for coming back and insisting that the ball is in Translated's court; I shall let them know, as they seem so sure it is the opposite.

But I would not focus on the plugin version: AFAIR, their so-called 22.1.0.0 version was developed in the utmost hurry in July 2023, when Studio 2022 SR2 (17.2.8.xxxxx?) was released and I complained to Translated that I could no longer use their MyMemory; in a matter of very few days they sent me a new plugin which worked and was signed by SDL many more days afterwards.

Best regards.

Gérard

Gérard LAMBERT 

I doubt this is correct for several reasons. 

• SR2 was released on the 11 December 2023
• On the appstore it's clear:
  
• plugins are also signed automatically when they get loaded to the appstore for publication so we would not have signed this and provided it to MyMemory without it being on the appstore
• the fact it loads into SR2 is because the max version in the plugin manifest allows it.  This doesn't mean it has been tested and verified against SR2

I tried to install this myself and whilst this version will install I also cannot load it into a project, or even as an available provider in my options.  It shows in the list but I can't actually add it.  This is not a problem for Trados Studio and it needs to be addressed by the MyMemory team.

Gérard LAMBERT 

I'm posting again because I found a clash between the MyMemory plugin and another one that is not available on the appstore, but was developed by the same developer responsible for MyMemory.  So I removed it and now MyMemory is working for me in SR2:

So I suggest you try properly resetting all your plugins and also Trados Studio and reinstall the plugins using the integrated appstore.  Don't omit any of these actions, please do a proper clean up, and then let me know if you still have this problem.

Please delete the following folders:

%APPDATA%\Trados\Trados Studio

%LOCALAPPDATA%\Trados\Trados Studio

c:\ProgramData\Trados\Trados Studio\17

Be careful with the last one and only delete the 17 folder otherwise you may need a licence reset.

Then start with the MyMemory plugin only and see if it works.  If it does then add your plugins back in one at a time and check there are no clashes and everything continues to work.

Hello Paul ,

Late answer: I was OOO during most of the day for an interpreting assignment.

My "AFAIR" was a good precaution, as apparently my memory (no capital initials) is not so good as it used to be: I must have been confusing the releases of 2022 SR1 and SR2 (When was there the great wave of plugin updating?)

Thanks for your suggestions, I shall implement them ASAP step by step (Will this spare Translated the trouble of developing a new plugin?).

Best regards.

Gérard

​

Gérard LAMBERT 

Gérard LAMBERT said:

Will this spare Translated the trouble of developing a new plugin?

It works for me so I'll say yes.

Hello Paul 

Hello Paul (pfilkin)
Can I say that it worked for me too? Let's see:
• After installing MyMemory back, if I go to Project settings/Language pairs/Translation memories of a project implemented with MyMemory and make the mouse hover on "MyMemory", I still get the pop-up error notice: "Le fournisseur de traduction requis pour cette entrée n'est pas installé sur cet ordinateur"!
• But no more Studio freezing when I confirm a modified segment in a old project where MyMemory was listed among the linguistic resources and activated.
• And in a new project where MyMemory is listed among the linguistic resources and activated, MyMemory now gives me translation proposals in spite of the pop-up error notice: "Le fournisseur de traduction ...".
"Small" drawback: in the process I lost my private TM keys (three, one for each language pair; I should have saved them and I cannot find them in my Translated account); I will ask Translated's help, they should be able to help me out.
Best regards.
Gérard
P.S.: On previous occasions I found these community pages working better... or is it my computer?

Hello Paul ,

I was forgetting...!

Paul said:

I found a clash between the MyMemory plugin and another one that is not available on the appstore,

What will happen when I start installing my other plugins? I am crossing my fingers! Well, all these plugins were downloaded from the Appstore.

Have a nice and quiet Sunday.

Gérard

Hi Paul (pfilkin), 

I am afraid we already have an answer to my question hereabove. I started with SDLTM Repair (4.0.1.0, the right version). Then I opened a project completed today, modified a segment and confirmed it: Studio froze at once. Then the usual routine:

• close Studio with Windows task manager,
• open it again, open my latest project,
• deactivate MyMemory,

in order to be able to modify and confirm a segment in said project without facing a freezing.

Do you still think that we do not need a new plugin for 2022 SR2?

Best regards.

Gérard

Gérard LAMBERT 

Maybe share the Studio logs for the time this happens.  Perhaps this will shed some light on why you have this problem.