Gérard LAMBERT 

I think this is a problem for the Translated.net development team to address.  For the WebException you could try and verify your internet connection and DNS settings.  But if other internet services are working, and I imagine they are, then the issue might be temporary or specific to the api.mymemory.translated.net domain.  I would hazard a guess that the NullReference exceptions are related.

I would also note that there is no SR2 version of this plugin available as far as I can see, so that will almost certainly be a problem given the changes in Trados Studio between these versions.  So again, back to Translated.net as we cannot help here either since we don;t hold the source code or develop this app.

Hello Paul 

Thank you for coming back and insisting that the ball is in Translated's court; I shall let them know, as they seem so sure it is the opposite.

But I would not focus on the plugin version: AFAIR, their so-called 22.1.0.0 version was developed in the utmost hurry in July 2023, when Studio 2022 SR2 (17.2.8.xxxxx?) was released and I complained to Translated that I could no longer use their MyMemory; in a matter of very few days they sent me a new plugin which worked and was signed by SDL many more days afterwards.

Best regards.

Gérard

Gérard LAMBERT 

I doubt this is correct for several reasons. 

• SR2 was released on the 11 December 2023
• On the appstore it's clear:
  
• plugins are also signed automatically when they get loaded to the appstore for publication so we would not have signed this and provided it to MyMemory without it being on the appstore
• the fact it loads into SR2 is because the max version in the plugin manifest allows it.  This doesn't mean it has been tested and verified against SR2

I tried to install this myself and whilst this version will install I also cannot load it into a project, or even as an available provider in my options.  It shows in the list but I can't actually add it.  This is not a problem for Trados Studio and it needs to be addressed by the MyMemory team.

Gérard LAMBERT 

I'm posting again because I found a clash between the MyMemory plugin and another one that is not available on the appstore, but was developed by the same developer responsible for MyMemory.  So I removed it and now MyMemory is working for me in SR2:

So I suggest you try properly resetting all your plugins and also Trados Studio and reinstall the plugins using the integrated appstore.  Don't omit any of these actions, please do a proper clean up, and then let me know if you still have this problem.

Please delete the following folders:

%APPDATA%\Trados\Trados Studio

%LOCALAPPDATA%\Trados\Trados Studio

c:\ProgramData\Trados\Trados Studio\17

Be careful with the last one and only delete the 17 folder otherwise you may need a licence reset.

Then start with the MyMemory plugin only and see if it works.  If it does then add your plugins back in one at a time and check there are no clashes and everything continues to work.

Hello Paul ,

Late answer: I was OOO during most of the day for an interpreting assignment.

My "AFAIR" was a good precaution, as apparently my memory (no capital initials) is not so good as it used to be: I must have been confusing the releases of 2022 SR1 and SR2 (When was there the great wave of plugin updating?)

Thanks for your suggestions, I shall implement them ASAP step by step (Will this spare Translated the trouble of developing a new plugin?).

Best regards.

Gérard

​

Gérard LAMBERT 

Gérard LAMBERT said:

Will this spare Translated the trouble of developing a new plugin?

It works for me so I'll say yes.

Hello Paul 

Hello Paul (pfilkin)
Can I say that it worked for me too? Let's see:
• After installing MyMemory back, if I go to Project settings/Language pairs/Translation memories of a project implemented with MyMemory and make the mouse hover on "MyMemory", I still get the pop-up error notice: "Le fournisseur de traduction requis pour cette entrée n'est pas installé sur cet ordinateur"!
• But no more Studio freezing when I confirm a modified segment in a old project where MyMemory was listed among the linguistic resources and activated.
• And in a new project where MyMemory is listed among the linguistic resources and activated, MyMemory now gives me translation proposals in spite of the pop-up error notice: "Le fournisseur de traduction ...".
"Small" drawback: in the process I lost my private TM keys (three, one for each language pair; I should have saved them and I cannot find them in my Translated account); I will ask Translated's help, they should be able to help me out.
Best regards.
Gérard
P.S.: On previous occasions I found these community pages working better... or is it my computer?

Hello Paul ,

I was forgetting...!

Paul said:

I found a clash between the MyMemory plugin and another one that is not available on the appstore,

What will happen when I start installing my other plugins? I am crossing my fingers! Well, all these plugins were downloaded from the Appstore.

Have a nice and quiet Sunday.

Gérard

Hi Paul (pfilkin), 

I am afraid we already have an answer to my question hereabove. I started with SDLTM Repair (4.0.1.0, the right version). Then I opened a project completed today, modified a segment and confirmed it: Studio froze at once. Then the usual routine:

• close Studio with Windows task manager,
• open it again, open my latest project,
• deactivate MyMemory,

in order to be able to modify and confirm a segment in said project without facing a freezing.

Do you still think that we do not need a new plugin for 2022 SR2?

Best regards.

Gérard

Gérard LAMBERT 

Maybe share the Studio logs for the time this happens.  Perhaps this will shed some light on why you have this problem.

Gérard LAMBERT 

Maybe share the Studio logs for the time this happens.  Perhaps this will shed some light on why you have this problem.

Hello Paul ,

Thank you for working so late to help us.

Path to these Studio logs? Should I collect them right after (and during) a Studio freeze or at any time? And please remind me how I attach them to a post like this one.

Best regards.

Gérard

Hi again, Paul 

Adding "during" was most stupid!

B.R.

Gérard 

Gérard LAMBERT 

Gérard LAMBERT said:

Should I collect them right after (and during) a Studio freeze or at any time?

Just work as normal and when the problem occurs pick up the latest log from here:

%AppData%\Roaming\Trados\Trados Studio\Studio17\logs\

Gérard LAMBERT said:

remind me how I attach them to a post like this one.

Zip the log and then use Insert -> Image/Video/File exactly as you would for anything.

Hi again, Paul 

Your Community page tells me that it does not accept the *.zipx file type: should I use a plain *.zip file?

Gérard LAMBERT 

Why don't you just try it?

Paul 

I was just surprised that your page  would not take a*.zipx file, I thought of some bug (There are many more on this page).

2275.logs.zip

Gérard LAMBERT 

Gérard LAMBERT said:

I was just surprised that your page  would not take a*.zipx file, I thought of some bug (There are many more on this page).

ZIPX is specific to winzip I think (maybe 7-zip and others support it now... I have no idea I've never used one) so I guess the platform just supports commonly known and understood formats.  What other bugs are there on this page?

@Paul

The bug I was most often faced with in this already very long page is that the "Reply" button repeatedly refused to work.

The workaround:

• copy the whole message text,
• reset the page,
• open a new message space and paste the message text in it.

If not the first time, the "Reply" button usually works the second or third time (This one, second time).

Gérard LAMBERT 

Thanks for the logs.  Summarising the issues in there we see these main themes:

1. Language Cloud Login Failure: In both logs, there are entries indicating that the login to the Language Cloud service failed.

2. Error Reading GS Servers: Both logs contain an error related to reading GS servers, highlighted by a DirectoryNotFoundException. The specific path C:\Users\home\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin could not be found.

3. Missing Tips.xml File: The Tips.xml file could not be found at the expected location in both instances.

4. Update Information File Not Found: In both logs, there's a mention of a failed attempt to read the FilteredUpdates.xml file after initiating an update process. This suggests an issue with the update mechanism, possibly due to missing update information or an interrupted update process.

Given you also had a problem earlier with MyMemory that also mentioned problems with connectivity I think it is worth you investigating these things on the basis of these logs.  

1. Check your internet connection, so maybe use other devices or software to check if the internet connection is stable. The issue might be with the internet service provider or local network equipment.  I had a similar problem last month and in the end updated my router, and my Amazon Fire Cube (not related I know) and all the problems I was experiencing disappeared.  It was painful for me to do that as I didn't believe I should have had to but the lack of problems now made up for it.  I often think the hardware we use these days doesn't last long and even though it's still functioning in its own right it starts to become unable to handle the updates the service providers give us whether we like it or not. 
2. Try a Wired Connection perhaps... if you are using WiFi, try switching to a wired Ethernet connection as this can be more stable.
3. Take a good look at your security software.  The missing paths and files "may" be related to software you are running that is getting a bit excited and deleting things it should not when cleaning up.

Maybe also do a thorough clean up of Trados Studio after uninstalling it as there may be things left in there that are a contributing to the missing files/paths at least and a clean install might help.  

Clean install... try the following.

1. Uninstall Studio
2. Uninstall MultiTerm

Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

c:\ProgramData\Package Cache\Trados\TradosStudio2022\
c:\ProgramData\Package Cache\Trados\MultiTermDesktop2022\
c:\Program Files (x86)\Trados\Trados Studio\Studio17\
c:\Program Files (x86)\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Local\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\Documents\Studio 2022\Project Templates\
c:\Users\%username%\Documents\Studio 2022\Projects\projects.xml

I think that's about it for a clean install. Then reinstall and put your apps back... always via the integrated appstore.  This is far more reliable than downloading and installing as the only apps you should see in the integrated appstore will be ones designed to work with your version of Studio.  It's not infallible, but it is more reliable than manually downloading and installing manually.

Hi Paul 

First things first:

• my router is recent,
• there always was an Ethernet connection between my routers and my computers, since they stand side-by-side in my office,
• no other device or piece of software in need of Internet shows a lasting or recurrent problem.

The complex repair operations have at least one quality: they lengthen the moment of hope; but... the longer the repair, the bigger the disappointment if the repair fails.

After a carefully managed clean install of Studio and Multiterm and an n^th install of the MyMemory plugin, the result is not very satisfactory (understatement):

• the pop-up error notice "Le fournisseur de traduction requis pour cette entrée n'est pas installé sur cet ordinateur" is still there,
• the Studio freeze (see details above) is back when MyMemory is activated in the linguistic resources... even before the installation of any other plugin!

Sorry for having to repeat myself, ​but I start getting tired of being the small yellow ball in this tennis game between RWS and Translated (I already wrote this to MyMemory Support last Thursday).

Best regards.

Gérard​

(Replied at the third attempt)