rispal cristèle 

rispal cristèle said:

Window "create a return package" does not shut down.

Could you please insert a screenshot of the window not shutting down?

Hi, there. I have the same problem, which started just a few days ago. It happens on various projects, and it's random. However, once it starts happening, it's every time, on every project. To keep working, I must close Trados via the Task Manager. The only real solution is to restart my PC. But there's always the chance of it happening again after that.

As you can see in the screenshot, the "Close" button is greyed out. The return package does get created, but Trados stays stuck on that screen. Nothing works until I close via the Task Manager.

Hi, there. I have the same problem, which started just a few days ago. It happens on various projects, and it's random. However, once it starts happening, it's every time, on every project. To keep working, I must close Trados via the Task Manager. The only real solution is to restart my PC. But there's always the chance of it happening again after that.

As you can see in the screenshot, the "Close" button is greyed out. The return package does get created, but Trados stays stuck on that screen. Nothing works until I close via the Task Manager.

Paul 

It seems to be a bug. I don’t create return packages, so I won’t ever repro it.

Can we tag someone from the team who could verify it?

rispal cristèle does seem odd.
I had a quick look to see if other cases had been reported and I did not find any.

Is this something that happens all the time or just to this one project.
Can you reproduce this each time?

Lyds 

Hi, there, Lydia Simplicio. I'm not sure how it happens with rispal cristèle, but the bug started happening with me last Monday (April 8th), really out of nowhere. There were no config changes. And, once it began, it was with every project. The temporary fix was to restart my PC, but then it could (and it would) eventually happen again. It also didn't matter if the TMs and TBs were local or synced. I tried reinstalling from scratch. It went two days without an issue and then it happened again. So it's really random.

I have the same problem. It started a few days ago and nothing else has changed. Mine stays stuck like this:

I have to open Task Manager to shut down and restart. This is unacceptable and should be fixed urgently. It is slowing down productivity.

I can only answer for myself. The package is made (ready in the Out folder), but I need to close Studio to continue working. It does not happen every time, but all my packages comes from the same client. PS: My version is not 2022, but 2021 SR2