Monica Lemons We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854501 .

Hi Elisa,

It is Thursday and I didn't receive any support email.

Is it possible to have been sent to m_********@yahoo.com ? This was the email I had when I bought Trados, but I don't have this email anymore, I closed it.

I added my gmail account but I cannot deactivate the yahoo email, it is blocked as "admin".

And I cannot add my gmail as "support user".

Can you please ask to send the support email to my gmail?

Thank you,

Monica Rightenour

Monica Lemons ,

I have removed the images as they contain sensitive data (personal emails) - for security reasons

Thank you,

Oana

 Monica Lemons 

Most likely the technical team replied to you using the yahoo address. I have asked them to come back to you using the gmail address. You cannot add yourself as a support user, as you do not have a support contract. For a support contract you would need Trados 2022. My colleagues will get back to you.

Kind regards,

Monica Lemons 

Monica Lemons said:

This was the email I had when I bought Trados, but I don't have this email anymore, I closed it.

This is the email you are using to log into this community and this is the email we use.  If you have closed it I suggest you change your email here as well because we will always use the one that you use to log into the community with when we need to submit a support ticket on your behalf.  The system is automated and that's the one it will take.

Thank you Oana!

Thank you Elisa!

Hi Paul,

I tried to change the yahoo email, but it's blocked; it gives me no option to replace it. I was able just to add my gmail address.

Thank you for contacting me using the gmail address,

Best regards,

Monica

Paul, I am extremely satisfied with your swift and expert help.!

Best regards,

Monica Rightenour

Via a remote session we managed to solve the issue by changing the config file of Studio with the help of this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000016994. We then started Studio as Admin but we still could not activate it online. We activated Studio 2017 offline and it is working fine now.

That would be Paul Tudoran to remove all doubt!!

That would be Paul Tudoran to remove all doubt!!