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Studio crashes repeatedly while saving file, reporting that access to an AutoSave the path is denied

Jan Morávek

My Studio crashes repeatedly while saving file, reporting that access to an AutoSave the path is denied.

As per your instructions:

  • I am trying to achieve that my Trados Studio does not crash every 10 minutes. I am trying to achieve that I don't freak out everytime I use it because it has let me down for the nth time. I am trying to achieve to not feel anger and helplessness every time I use Studio. I am trying to keep my workflow.
  • I have tried the advice given for the same problem 7 years ago - to rename the Autosave folder on which it crashed. It works for one Ctrl+S but then Studio crashes anyway when I press Ctrl+S again.
  • I expected Studio to work like any other software app.
  • Trados Studio 2022

One of the crash reports is attached.

<SDLErrorDetails time="01.03.2025 21:01:50">
  <ErrorMessage>Přístup k cestě C:\Users\lenovo\OneDrive\Dokumenty\Studio 2022\AutoSave\15281bd4-89da-4f0d-ad74-a1b16e39f32a byl odepřen.</ErrorMessage>
  <Exception>
    <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146232800</HResult>
    <StackTrace><![CDATA[   v System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
   v System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
   v Sdl.TranslationStudio.Editor.AutoSave.AutoSaveWorker.DeleteTemporaryFolder(String projectFolderPath)
   v Sdl.TranslationStudio.Editor.EditorService.DeleteTemporaryFilesAndFolders(String projectFolderPath, IEnumerable`1 translatableFileIds)
   v Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnSaved()
   v Sdl.TranslationStudio.Api.Editor.SaveJobRequest.AfterExecute(IJob job)
   v Sdl.Desktop.Platform.Implementation.Services.Job.FinalizeJob()
   v Sdl.Desktop.Platform.Implementation.Services.JobService.ExecuteJobWithProgress(IExecutableJob job)
   v Sdl.Desktop.Platform.Implementation.Services.JobService.ScheduleJob(IJobRequest jobRequest)
   v Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save(Boolean closeAfterSave, Boolean uploadFilesToLanguageCloud)
   v Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save(Boolean uploadFilesToLanguageCloud)
   v Sdl.TranslationStudio.Editor.Shared.Actions.SaveDocumentAction.Execute()
   v Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
   v Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   v Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   v Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   v Sdl.Platform.UI.StudioWindowForm.OnPreviewKeyDown(Keys keys)
   v Sdl.Platform.UI.GlobalKeysMessageFilter.PreFilterMessage(Message& m)
   v System.Windows.Forms.Application.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified)
   v System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)
   v System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg)
   v System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   v System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   v System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   v Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.11.19134</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1029</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>VALERIE\Jan</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>VALERIE</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8156804 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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    "Probability score": 0.8

    "Question improvement suggestion": Please provide more details about any recent changes to your system or software, and also specify if you have tried any other troubleshooting steps apart from renaming the Autosave folder.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    I understand your frustration with the repeated crashes in Trados Studio. The error message you're seeing suggests that Trados Studio is unable to access the AutoSave path, which might be due to a permissions issue or a conflict with another process accessing the same path.

    Here are some steps you can try:

    Step 1: Ensure that you have the necessary permissions to access the AutoSave path. You can do this by right-clicking on the folder, selecting 'Properties', then 'Security', and ensuring that your user account has full control.

    Step 2: Try disabling the AutoSave feature in Trados Studio. You can do this by going to File > Options > Editor and unticking the 'Enable Auto Save' option.

    Step 3: If the issue persists, it might be due to a conflict with another process. Try closing any other applications that might be accessing the same path, especially any cloud sync services like OneDrive or Google Drive.

    Step 4: If you're using a cloud sync service, try excluding the AutoSave folder from being synced. For OneDrive, you can do this by going to OneDrive settings > Choose folders, and unchecking the AutoSave folder.

    Step 5: If none of the above steps work, try reinstalling Trados Studio or updating it to the latest version.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I cannot simply unsync the Autosave folder, or any Trados folder for that matter, because it's part of my Documents folder and, as you are well aware, Microsoft won't allow me to unsync a synced folder's subfolder.

    What I can try is to move the Trados folder elsewhere, but I don't know how to do this so I can keep working with my projects-in-progress.
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