Probability score: 0.6  

Question improvement suggestion: Provide specific details about the XLIFF files that are not opening, such as their source or any error messages received when attempting to open them.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with certain XLIFF files not opening in Trados Studio 2024. Here are some steps you can take to troubleshoot this problem:  

**Step 1:** **Check File Integrity**  

Ensure that the XLIFF files you are trying to open are not corrupted. If possible, try to obtain a fresh copy of the files from the source.  

**Step 2:** **Verify File Compatibility**  

Confirm that the XLIFF files are compatible with Trados Studio 2024. Sometimes, files created in older versions or with different settings may not open correctly.  

**Step 3:** **Update Trados Studio**  

Make sure that your Trados Studio 2024 is up to date. Go to 'Help' > 'Check for Updates' to ensure you have the latest version, as updates often fix bugs and improve compatibility.  

**Step 4:** **Open Files Directly**  

Instead of dragging files into the Welcome page, try opening them directly through the 'File' > 'Open' > 'Open Package' option. This method can sometimes bypass issues related to file handling.  

**Step 5:** **Check for Error Messages**  

If you receive any error messages when attempting to open the files, take note of them. This information can be crucial in diagnosing the issue.  

**Step 6:** **Recreate the Project**  

If the problem persists, consider recreating the project in Trados Studio. This can sometimes resolve issues related to project settings or file paths.  

**Step 7:** **Contact the Client**  

If none of the above steps work, it may be worth reaching out to the client to see if they have encountered similar issues with other translators or if they can provide the original source files.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Kasper Laursen 

If you take a couple of the XLIFF files that won't load, delete all the trans-units in them apart from, say 5, and edit the content so there is nothing confidential; then load to the forum in a zip and we can take a look.  Without seeing the file it'll almost be impossible to answer your question as you provided zero details about the files themselves.  You did say XLIFF... but you might be surprised at the variations we see on that!!

Hi Paul,

Yes, I tried opening the file in Trados from create new file/folder, open new file/folder, translate single document/package, zipped the file, unzipped it prior to upload, converting the file, renaming the file, having my colleague send me the file by mail/link, dragging the file, and a few more possibilities, but nothing is working.

It's always these proofreading files, which others originally did, with a red Acrobat logo instead of the Trados logo that won't open in Trados at all. I'm able to work with clean Word, Excel, PDF, and PowerPoint files. Also xliff files that are brand new and not up for proofreading yet.

The same message reoccurs. Trados does not support this type of file, and I never had this problem in the 2021 version, thus I have to decline some of the proofreading work now.

Kasper Laursen 

Very odd!  So I'd suggest two things:

1. Repair your installation of Trados Studio through your windows control panel
2. Reset Trados Studio

   1. To do this just close Trados Studio and then delete these folders:
      
      %appdata%\Trados\Trados Studio\Studio18\
      %appdata%\Trados\Trados Studio\18\

      You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

3. Then restart Trados Studio and see if that helped.

Hi Paul,

I repaired the installation via the control panel; however, the folders %appdata%\Trados\Trados Studio\Studio18\ and %appdata%\Trados\Trados Studio\18\ do not exist on my computer. I cannot delete these...

Is there anything else I should delete instead, then?

Hi Kasper Laursen 

Appdata folder may be hidden. Also, make sure you are accessing the Trados folder and not SDL or SDL Trados.

Kind regards,

I encountered another problem in Trados 2024. When I want to save a translated file, I don't have the option to save it in Word anymore, why not? I tried several ways, but it won't. Is there another way? This is a problem as I need the file in an editable format.

Kasper Laursen 

You're doing it wrong... you need to "Save target as" and not "Save As":

Otherwise you just save the bilingual file which is an SDLXLIFF.

I know, but I tried that, too, and I gt this message whenever I try... I simply won't let me for some reason....

Kasper Laursen 

This could be for several reasons:

1. You are saving your project on a OneDrive path and the source file that is with the project (as opposed to being embedded into the SDLXLIFF) is not actually there because OneDrive moved it to the cloud;
2. You don't actually have the source file and it's not embedded into the SDLXLIFF

I suspect the first one because otherwise I "think" you would be prompted for the source file if it could not be found, as opposed to Studio seeing the footprint for the file, trying to use it, but failing because it takes too long to fetch.

Who created the project in the first place?  If it was you, then I would be more certain it's the first one since you presumably have the source file.  A quick test would be to double click on the source file if you have it which will download it from the cloud to open it, close it, and try again with Studio.

But I am guessing it's something like this.

Thank you Paul for your promt reply :D 

I do have the source file, which our client created in Word (sometimes PDF). But how do I avoid that Trados saves it in OneDrive and into a mere Word file instead? I don't believe I have that option to tick that one off...

Kasper Laursen 

Kasper Laursen said:

But how do I avoid that Trados saves it in OneDrive and into a mere Word file instead?

Don't create your projects in a OneDrive location, or setup OneDrive so it doesn't always synch everything as cloud only.  I believe the default is probably that, which does save space on your local drive, but only works flawlessly with Microsoft products.  Others might be ok, but they might not.  Any application that can be handling large resources for example could really have a problem with OneDrive.

I believe this is all correct but might be under the control of your organisation:

You can also choose to only put certain folders in the cloud... in File Explorer, right‑click the folder or file.  Then choose "Always keep on this device".  Wait until the icon shows a solid green tick and this confirms the content is fully cached and available to Trados Studio.

Kasper Laursen 

Kasper Laursen said:

But how do I avoid that Trados saves it in OneDrive and into a mere Word file instead?

Don't create your projects in a OneDrive location, or setup OneDrive so it doesn't always synch everything as cloud only.  I believe the default is probably that, which does save space on your local drive, but only works flawlessly with Microsoft products.  Others might be ok, but they might not.  Any application that can be handling large resources for example could really have a problem with OneDrive.

I believe this is all correct but might be under the control of your organisation:

You can also choose to only put certain folders in the cloud... in File Explorer, right‑click the folder or file.  Then choose "Always keep on this device".  Wait until the icon shows a solid green tick and this confirms the content is fully cached and available to Trados Studio.