David McDermit 

Hi David,

Michael Schroeder is most likely right.

To find a solution, take a look here:

Window not displaying

There is a link to a Trados Tech knowledge page that gives help with some of the reasons why a window is not displaying. 

It also contains instructions on how to bring a dialog or window back on screen when it's open and not visible as it has somehow moved to a second 'screen' that isn't open/visible. My guess is that this is the one you need.

I hope one of these solutions helps!

All the best,

Ali

Michael Schroeder & Alison Field 

Went to this article mentioned and it is not a hiding issue like this and tried several ways to have it show up.

This window is not showing up at all.

David McDermit 

What have you tried? There are several things in the post with the solution…

Jesús Prieto 

Tried resetting Windows.  

Shut down to one monitor to see if hidden somewhere and could not locate on screen and did not show on taskbar at all.

Reset Trados

Ran Repair on Trados

David McDermit 

The post mentioned also to check the CTRL+F shortcut.

Is it ok?

Jesús Prieto 

It is not the Find and Replace looking to locate.  It is the window that pops up during Auto-Propagation to accept or decline that segment.

Auto Prop starts but no window.  Actually have to select the Esc key to continue using Trados so know it is active just not visible.

David McDermit 

Ups! Sorry, mixing up things…

I don’t have a solution for you, but I’ve checked that the Auto-propagate confirmation window doesn’t appear on the task bar (as the Find does):

Jesús Prieto 

No worries.  Thanks for responding.
I have feeling this might be difficult to find out what is going on.

 David McDermit 

Hi David,

You describe your version of Trados as Trados Studio 2022 SR2 - 17.2.11.19134

That is not the latest Trados 2022 version, which is TradosStudio2022SR2_17.2.12.19268.

Try updating to the latest version of 2022 and make sure the two translators you mentioned do the same thing.

Then test the behaviour again to see if it still occurs.

If it does, try running a Windows Repair on Trados Studio 2022 as here:

Repairing Trados Studio

If none of the suggestions there help, post in this thread to let us know. In which case, hopefully Paul will have further ideas...

All the best,

Ali 

 David McDermit 

Hi David,

You describe your version of Trados as Trados Studio 2022 SR2 - 17.2.11.19134

That is not the latest Trados 2022 version, which is TradosStudio2022SR2_17.2.12.19268.

Try updating to the latest version of 2022 and make sure the two translators you mentioned do the same thing.

Then test the behaviour again to see if it still occurs.

If it does, try running a Windows Repair on Trados Studio 2022 as here:

Repairing Trados Studio

If none of the suggestions there help, post in this thread to let us know. In which case, hopefully Paul will have further ideas...

All the best,

Ali 

Alison Field 

True, we have not upgraded to the latest version.  When did that a lot of other issues popped up.  Right now have one translator did and pre-translation and tm access not working, it also causes issues with subtitling, had others where could only bring jobs in as single projects because new project would not function properly.  So, avoiding upgrading until company is okay to move to 2024 version.

Have already tried Repairing Trados Studio and did not work.

David McDermit said:

Have already tried Repairing Trados Studio and did not work.

Hi David,

Ah, OK... you didn't mention that, or the fact someone tried upgrading, in your posts. It helps if you give us the maximum useful information from the start.

Maybe you mentioned these items in another post. If so, I'm sorry if we didn't resolve your issues...

There are various things that can impede the proper functionality of software, be it Trados or any other software, and a healthy PC environment can make an enormous difference. If you're an agency or a central position handling several translators' work, it is not always easy to help your translators achieve a healthy/conducive environment that matches yours in order to make the software work best - even if you work in the same offices, the construct of two PCs bought from the same supplier on the same day can be markedly different, I've seen it happen... It's not always down to just the piece of software that appears to be misbehaving.

You mentioned subtitling, which leads me to say that also, things like plug-ins need to be up to date with your current version of Trados Studio (which can be difficult to achieve but can be resolved by asking for help here) and, also, having the version of MultiTerm that matches your version of Studio is nowadays vital. If you wind back your version of Studio, you probably need to wind back the version of e.g. MultiTerm also these days.

Upgrading to the latest download of the version you're working with can indeed cause issues, especially if your version and those of your translators (or your setups) are different. However, it isn't impossible to handle if you ask on the Community for help right at the start of the progression, giving full details. 

It's easy for me to say that as I'm a beta tester, I have always work in the latest version, beta or otherwise since the first version of Trados, and I know how to achieve smooth functionality under most conditions.

However, if you trust us on the Community to help you, in theory it is possible to iron out this hiccup and maybe take you and your translators to the latest version of Trados Studio and MultiTerm 2022 smoothly. The latest versions are designed to work in the latest PC environment along with the latest versions of plug-ins and also other non-Trados software and the most current operating systems too. Thence, hopefully, it will be a smoother upgrade when you do decide to move to Trados Studio and MultiTerm 2024.

Paul , is there anything you could add here?

All the best,

Ali

David McDermit 

Only thing I would suggest is a proper reset, and if that doesn't help you need to log a support request.

Clean install... try the following.

1. Uninstall Studio
2. Uninstall MultiTerm

Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

c:\ProgramData\Package Cache\Trados\TradosStudio2022\
c:\ProgramData\Package Cache\Trados\MultiTermDesktop2022\
c:\Program Files (x86)\Trados\Trados Studio\Studio17\
c:\Program Files (x86)\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Local\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\Documents\Studio 2022\Project Templates\
c:\Users\%username%\Documents\Studio 2022\Projects\projects.xml

I think that's about it for a clean install. Then reinstall.

Thanks, Paul 

Hello All

Thank you for your assistance.

One translator on Monday stated was back working and today the other one said the same.

Nothing as far as I know changed it is just working again.

Interesting...