Anna Jalmars 

This isn't an issue... just a setting.  Many translators prefer to translate without any formatting at all because it's not really relevant, and all formatting is controlled by tags.  A bit of an old article but probably still relevant:

https://multifarious.filkin.com/2012/09/10/working_with_tags/

Thanks Paul, exactly what your friend suggested above, and that's not the issue unfortunately. All tags and fonts should be displayed; originals is in times new roman, I'm not translating into a Slavic language and have never had this issue before. This is something more complex, it seems.'

Anna Jalmars 

Can I see your sdlxliff file?  If it's acceptable you can send it to pfilkin at sdl dotcom

Can't do that due to confidentiality, but any other advice/tips would be very much appreciated!

Anna Jalmars 

ok... a couple of thoughts:

1. can you share a screenshot of the editor view?  You can mask the content, just don't obscure anything else
2. can you confirm what file you are opening?  So did you create the project and if you did what was the extension of your source file?

Of course! No, I did not create the project. When my project manager opens the exact same project in her Trados, the files are displayed in their original fonts, i.e. Times New Roman. I was sent a normal trados project, the same way I've been sent thousands of projects. Files are normal sdlxliff-files.

Anna Jalmars 

Now I am really baffled... What I see here is the same font on source and target side. So where is the problem? What a difference makes the view in TNR to what I see here? The font in your screenshot is perfectly readable, much better than the clumsy TNR.

Anna Jalmars 

Have you changed any of the defaults for displaying the fonts in the Editor?  Have you tried a reset just in case something is getting stuck?

Hi Paul,
Problem persists, I have not changed any settings. Copy-pasting what my PM sees in her view, and what I see in my view:

Anna Jalmars 

With your document open in Editor go to View and use "Reset window layout".

This said, I really fail to understand the problem. Your view with a non-serif font is much clearer and better readable than this clumsy view from your PM. Why is this so important to see the serifs? The font will not change anything in your translation, it has literally NO influence on it.

No, reset window layout doesn't change anything (I saw your reply above that you don't see this as a problem. I do, and that's why I'm trying to find a solution.)

No, reset window layout doesn't change anything (I saw your reply above that you don't see this as a problem. I do, and that's why I'm trying to find a solution.)

Anna Jalmars 

Are you really sure the font used is Times New Romand and not any other Times or other serif font? 

Can you try to go to File -> Setup -> Manage user profiles and firs export your user profile. Then chose "Change user profile". You'll be asked to backup your current profile. Create a backup with a new name, not the one you used before. When you reach the step "Select User Profile", click "Browse", then go to C:\Program Files (x86)\Trados\Trados Studio\Studio18\UserProfiles and chose a profile from there. Should you be asked to overwrite any profile, do so. In next step reset window layout again.

Go to File -> Options -> Editor -> Font adaptation and press "Reset to defaults".

If all this does not help, I have no further ideas.