Trados 2024 closes during translation

Question

I'm translating a project in Trados 2024 but during translation it closes automatically and I cannot continue working. I haven't uninstalled Trados 2017 yet. Could this be the problem or may be any other compatibility issue? 
 Thank you

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific error messages or logs if available, and mention the operating system and version you are using. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It sounds like you're experiencing some frustrating issues with Trados Studio 2024 closing unexpectedly during translation. Here are some steps you can take to troubleshoot and potentially resolve the problem: 
 **Step 1:** **Check for Software Updates** 
 Make sure that your Trados Studio 2024 is up to date. You can check for updates within the application to ensure you have the latest fixes and improvements. 
 **Step 2:** **Repair Your Installation** 
 If the issue persists, consider repairing your Trados Studio installation. This can often resolve unexpected crashes. You can find guidance on how to do this in the application or on the RWS support site. 
 **Step 3:** **Check .NET Framework** 
 Ensure that you have the required .NET Framework version installed (4.8 or later for Trados Studio 2024). If necessary, refresh your .NET installation by toggling the .NET feature off and on in Windows Features. 
 **Step 4:** **Test Translation Memories and Termbases** 
 Corrupted Translation Memories (TMs) or termbases can cause crashes. Disable your TMs and termbases one by one to see if the issue persists. If you identify a corrupted TM or termbase, you may need to recreate it. 
 **Step 5:** **Local Storage** 
 Ensure that your translation resources are stored locally on your computer rather than on shared drives or cloud services, as this can sometimes lead to access issues. 
 **Step 6:** **Recreate the Project** 
 If the problem continues, the project you are working on may be corrupted. Try recreating the project and using the Pre-translate Files batch task to leverage previously translated segments. 
 **Step 7:** **Check for Conflicting Software** 
 If you have other versions of Trados installed, they should generally run alongside each other without issues. However, ensure that there are no conflicts with plugins or other software that might be causing the crashes. 
 If you continue to experience issues after trying these steps, please provide any specific error messages or logs that appear when the application closes, as this information can help in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

Hi Vincenza Picone , 
 Does this happen with just that particular project, or with all projects you are trying to work on in Trados 2024? 
 If it's just that particular project then it may be something wrong with it, for example a corrupt file or TM or termbase. Does it also throw an error when closing and if yes, what error? Can you take a screenshot of it please? 
 Having Trados 2017 on the computer does not influence the projects you are working on currently in Trados 2024. 
 Kind regards, 
 Anca

Anca Stoian · Answer

What kind of TM is it? server-based? or what do you mean by shared memory?

Anca Stoian · Answer

I see. 
 And you are working on a project where you added the shared TM, or a Trados package which contains the shared TM? 
 One thing you can try, to see if it's the TM affecting the project, is to remove it and see if you can translate without it and if Trados still closes when you try that. 
 And then you can add it again and see if Trados still closes.

Anca Stoian · Answer

Perhaps also check if the TM has a red triangle - it may be created with a version older than Trados 2024 and might need to be ugpraded. 
 Can you open and work on the project and with that TM in Trados 2017?

Anca Stoian · Answer

Have you checked the TM in Trados 2024? If it's created in an older version, it will not have the triangle in 2017, but it will show in Trados 2024. 
 I am not sure why you save the project as a Word file, there are many details missing here about the project itself to really identify the issue. 
 And is it a package or a simple project? 
 Perhaps join our live chat https://www.trados.com/contact/chat.html 
 it is easier to check settings, screenshots, etc

Anca Stoian · Answer

You can always use the Preview file option to see formatting etc. 
 And depending on how a project or a package is set - some content might not be extractable. 
 Also, it might not be that TM - it may be a different one if there are more, or perhaps they just need upgrading, since one needs to that for TMs created with older versions of Trados (what is below Trados 2021). 
 Please do come in chat, it is going to be easier to verify more things.

Trados Studio > 1. Trados Studio

Trados 2024 closes during translation