Trados Studio 2015: Numerous error messages after installation of Module SR2

Hello!

I've seen that many of you have the same problems as me since the installation of module SR2.

Unfortunately, none of the solutions suggested worked for me. My files, termbases etc. are all saved locally on my PC and I don't work with the Norvegian language which seems to be at the heart of the problem for some of my colleagues.

Before the installation of SR2, Trados Studio 2015 and Multiterm worked fine.

Now, I can no longer link Multiterm with Studio and I get all of the time error messages (when I want to analyse files, when I want to check the spelling, etc.)

I therefore want to uninstall this module which brought nothing but trouble.

Could anyone advice me what is best:

1) Should I deactivate the licence, then completely uninstall Trados Studio and Multiterm, then reinstall Trados Studio and Multiterm and finally reactivate the licence?

2) Or is there a way to just uninstall the module SR2 without actually uninstalling the whole thing?

Thank you very much!

Kind regards,

Lucia

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Thread Subject & Description
Trados Studio 2015: Numerous error messages after installation of Module SR2 Hello! I've seen that many of you have the same problems as me since the installation of module SR2. Unfortunately, none of the solutions suggested worked for me. My files, termbases etc. are all saved locally on my PC and I don't work with the Norvegian language which seems to be at the heart of the problem for some of my colleagues. Before the installation of SR2, Trados Studio 2015 and Multiterm worked fine. Now, I can no longer link Multiterm with Studio and I get all of the time error messages (when I want to analyse files, when I want to check the spelling, etc.) I therefore want to uninstall this module which brought nothing but trouble. Could anyone advice me what is best: 1) Should I deactivate the licence, then completely uninstall Trados Studio and Multiterm, then reinstall Trados Studio and Multiterm and finally reactivate the licence? 2) Or is there a way to just uninstall the module SR2 without actually uninstalling the whole thing? Thank you very much! Kind regards, Lucia
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0 Paul over 9 years ago

Hi Luçia,

I think people here had the issue resolved when they took CU4 which was an update for SR2 released for this reason. Have you taken the update? Have you also updated MultiTerm to SR2?

Regards

Paul

Paul Filkin | RWS Group

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0 Lucia Inninger over 9 years ago in reply to Paul

Dear Paul,
Thank you for your quick reply.

Yes, I had installed the SR2 module both for Studio and for Multiterm.

Following your advice, I downloaded today Studio-KB9268-4.msp
I double-clicked on the file which made appear a progress bar for about 60 seconds.
Afterwards, I opened Trados Studio, which just asked me to add five languages and that was it.
I think that this installation of the cumulative update has not worked as this went much to quick and as I still have the same error messages.

When I go into Trados Studio, it tells me that I have the version "SDL Trados Studio 2015 SR2 - 12.2.5087.4".
If the installation of the cumulative update had worked, should I see it in the name of my version?

As the CU had apparently not been installed, I double-clicked again at it and then opened again Trados Studio. This time, Studio did not even ask me for the five languages. Could you give me any hint what I can do to successfully install this cumulative update? Many thanks in advance!

Kind regards,
Lucia
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0 Walter Blaser over 9 years ago in reply to Lucia Inninger

Lucia

If your Studio shows build 12.2.5087.4, this means that CU4 has been properly installed and you have the very latest version of the software.

Walter
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0 Lucia Inninger over 9 years ago in reply to Walter Blaser

Dear Walter,

Thank you very much for your answer. This means that the installation of CU4 was successful after all.
Unfortunately, when I want to link a termbase, I still get the message "Value cannot be null. Parameter name: key" and I can't link it.
However, as the termbase can be used without any trouble in Multiterm (independently of Studio), it is not a problem with the termbase itself.

Before installing SR2, I could link termbases without any problem. That's why I think that uninstalling Trados Studio and Multiterm completely and then reinstalling both without the SR2 module might be the best solution? Don't you think so? Or is there anything else you can think of that I might try?

Many thanks in advance for your kind help.

Kind regards,
Lucia
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0 Lucia Inninger over 9 years ago in reply to Walter Blaser

Dear Walter,

Thank you very much for your answer. This means that the installation of CU4 was successful after all.
Unfortunately, when I want to link a termbase, I still get the message "Value cannot be null. Parameter name: key" and I can't link it.
However, as the termbase can be used without any trouble in Multiterm (independently of Studio), it is not a problem with the termbase itself.

Before installing SR2, I could link termbases without any problem. That's why I think that uninstalling Trados Studio and Multiterm completely and then reinstalling both without the SR2 module might be the best solution? Don't you think so? Or is there anything else you can think of that I might try?

Many thanks in advance for your kind help.

Kind regards,
Lucia
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0 Walter Blaser over 9 years ago in reply to Lucia Inninger

Lucia

I don't think going back is the best choice because working with termbases in Studio 2015 SR2 does not cause problems for the majority of users. I therefore assume that the cause must be elsewhere.

Did you also upgrade Multiterm Desktop to SR2? With SR2, it is important that both programs (Studio and Multiterm Desktop) have been updated, otherwise you get compatibility problems.

Walter
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0 Lucia Inninger over 9 years ago in reply to Walter Blaser

Dear Walter,

I had upgraded both Trados Studio and Multiterm to SR2.
I just double-checked and my Multiterm version is "SDL Multiterm 2015 SR2 - 12.2.1629.0".

As the error messages started to appear after my upgrading to SR2, I think that SR2 is the reason why I can no longer link Multiterm to Trados Studio. What is very interesting is the fact that I received this week a package from a client which included a Multiterm and I could use Multiterm directly in Studio without any problem. However, whenever the clients don't send packages but ask me to use the function "Translate single document" and link a Multiterm, this does no longer work.

Kind regards,
Lucia
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0 Walter Blaser over 9 years ago in reply to Lucia Inninger

Unknown said:
... However, whenever the clients don't send packages but ask me to use the function "Translate single document" and link a Multiterm, this does no longer work.
Lucia

What do you mean exactly by "... and link a MultiTerm"? If you use the function "Translate Single Document", you have to attach the termbase yourself in the Project Settings after having opened the document the client sent you. What happens when you do this? Which error message do you get?

And does this happen with all termbases or only a specific one?

Walter
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0 Lucia Inninger over 9 years ago in reply to Walter Blaser

Dear Walter,
It happens with all termbases and not just a specific one.

Once I opened the document, the following things happen:

1) If I click on the green symbol for "Project Termbase Settings" directly in my TERM RECOGNITION-window, I get the message :
Value cannot be null. Parameter name: key.

2) And if I go to Project Settings/Language Pairs/All Language Pairs and click on Termbases I get:
Faile to create setting page
If I click repeatedly on "Termbases" and close the window "Faile to create setting page", then at some stage (after having tried a dozen of times) another window opens where I click on Add and choose the Multiterm file from my client. This is when I get the same error message as above: Value cannot be null. Parameter neme: key.

Kind regards,
Lucia
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0 Edmond Sabou over 9 years ago in reply to Lucia Inninger

Hi,

Can you double check if your Studio version is 12.2.5087.4 ? We had a similar issue before which should already be fixed in this newest version.

Thanks,
Edmond
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0 Lucia Inninger over 9 years ago in reply to Edmond Sabou

Dear Edmond,

I just double-checked.
My version is "SDL Trados Studio 2015 SR2 - 12.2.5087.4"

Kind regards,
Lucia
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0 Lucia Inninger over 9 years ago in reply to Lucia Inninger

Dear Walter,

I am sorry to bother you again but as I really don't know what else I can try I was hoping that you might have an idea.

So, since the installation of module SR2 I can no longer use Multiterm in Trados Studio.

As I could not find any solution to my problem, I completely uninstalled Trados Studio and Multiterm and then re-installed both.
Now I have the following versions:
Trados Studio 12.0.4961.2
Multiterm 12.0.1516.0

Unfortunately the problem remains exactly the same:

1) If I click on the green symbol for "Project Termbase Settings" directly in my TERM RECOGNITION-window, I get the message :
Value cannot be null. Parameter name: key.

2) And if I go to Project Settings/Language Pairs/All Language Pairs and click on Termbases I get:
Faile to create setting page
If I click repeatedly on "Termbases" and close the window "Faile to create setting page", then at some stage (after having tried a dozen of times) another window opens where I click on Add and choose the Multiterm file from my client. This is when I get the same error message as above: Value cannot be null. Parameter neme: key.

How can this be possible????? I really need to resolve this problem but I don't know what else I can try. I would be very grateful if you could help me to solve this.

Kind regard,
Lucia
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0 Lucia Inninger over 9 years ago in reply to Walter Blaser

Dear Walter,

Having reinstalled Trados Studio and Multiterm without installing the module SR2 this time, I get the following error message when I click on Project Settings/All language Pairs/Termbase:
Failed to create setting page.

So I still can't use Multiterm in Trados Studio. Do you have any ideas what I could do to make Trados Studio work with MultiTerm?

Kind regards,
Lucia
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0 Paul over 9 years ago in reply to Lucia Inninger

Dear Luçia,

I'm wondering whether this may be a problem of not having adequate permissions when you installed Studio and MultiTerm. I also think this has gone on for too long already, so I have logged a case on your behalf (you could have done this too as it's an installation issue) so a support engineer can take a look at this problem with you and resolve it once and for all.

I hope this is ok? You probably received an email notification of the submission.

Regards

Paul

Paul Filkin | RWS Group

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0 Lucia Inninger over 9 years ago in reply to Paul

Dear Paul,

Thank you very much!!! It's true that having consulted different forums and tried different things, I don't know any longer what else to do... Thank you very much!!

Lucia
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Trados Studio 2015: Numerous error messages after installation of Module SR2