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Trados Studio 2015: Numerous error messages after installation of Module SR2

Lucia Inninger

Hello!

I've seen that many of you have the same problems as me since the installation of module SR2.

Unfortunately, none of the solutions suggested worked for me. My files, termbases etc. are all saved locally on my PC and I don't work with the Norvegian language which seems to be at the heart of the problem for some of my colleagues.


Before the installation of SR2, Trados Studio 2015 and Multiterm worked fine.

Now, I can no longer link Multiterm with Studio and I get all of the time error messages (when I want to analyse files, when I want to check the spelling, etc.)

I therefore want to uninstall this module which brought nothing but trouble.

Could anyone advice me what is best:

1) Should I deactivate the licence, then completely uninstall Trados Studio and Multiterm, then reinstall Trados Studio and Multiterm and finally reactivate the licence?

2) Or is there a way to just uninstall the module SR2 without actually uninstalling the whole thing?

Thank you very much!

Kind regards,

Lucia
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  • 0 in reply to Walter Blaser
    Dear Walter,
    It happens with all termbases and not just a specific one.

    Once I opened the document, the following things happen:

    1) If I click on the green symbol for "Project Termbase Settings" directly in my TERM RECOGNITION-window, I get the message :
    Value cannot be null. Parameter name: key.

    2) And if I go to Project Settings/Language Pairs/All Language Pairs and click on Termbases I get:
    Faile to create setting page
    If I click repeatedly on "Termbases" and close the window "Faile to create setting page", then at some stage (after having tried a dozen of times) another window opens where I click on Add and choose the Multiterm file from my client. This is when I get the same error message as above: Value cannot be null. Parameter neme: key.

    Kind regards,
    Lucia
  • 0 in reply to Lucia Inninger
    Dear Walter,

    I am sorry to bother you again but as I really don't know what else I can try I was hoping that you might have an idea.

    So, since the installation of module SR2 I can no longer use Multiterm in Trados Studio.

    As I could not find any solution to my problem, I completely uninstalled Trados Studio and Multiterm and then re-installed both.
    Now I have the following versions:
    Trados Studio 12.0.4961.2
    Multiterm 12.0.1516.0

    Unfortunately the problem remains exactly the same:

    1) If I click on the green symbol for "Project Termbase Settings" directly in my TERM RECOGNITION-window, I get the message :
    Value cannot be null. Parameter name: key.

    2) And if I go to Project Settings/Language Pairs/All Language Pairs and click on Termbases I get:
    Faile to create setting page
    If I click repeatedly on "Termbases" and close the window "Faile to create setting page", then at some stage (after having tried a dozen of times) another window opens where I click on Add and choose the Multiterm file from my client. This is when I get the same error message as above: Value cannot be null. Parameter neme: key.

    How can this be possible????? I really need to resolve this problem but I don't know what else I can try. I would be very grateful if you could help me to solve this.

    Kind regard,
    Lucia
  • 0 in reply to Walter Blaser
    Dear Walter,

    Having reinstalled Trados Studio and Multiterm without installing the module SR2 this time, I get the following error message when I click on Project Settings/All language Pairs/Termbase:
    Failed to create setting page.

    So I still can't use Multiterm in Trados Studio. Do you have any ideas what I could do to make Trados Studio work with MultiTerm?

    Kind regards,
    Lucia
  • 0 in reply to Lucia Inninger
    Dear Luçia,

    I'm wondering whether this may be a problem of not having adequate permissions when you installed Studio and MultiTerm. I also think this has gone on for too long already, so I have logged a case on your behalf (you could have done this too as it's an installation issue) so a support engineer can take a look at this problem with you and resolve it once and for all.

    I hope this is ok? You probably received an email notification of the submission.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Dear Paul,

    Thank you very much!!! It's true that having consulted different forums and tried different things, I don't know any longer what else to do... Thank you very much!!

    Lucia