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Problem with Studio 2015

Nehad Abdal-Gawad

I  Have a problem with Studio 2015. It works well then suddenly I can not open it and an error message appears saying "not found".  I have tried to reinstall it yet it can not be reinstalled. Would anyone knows how to solve this. I have an original version of studio not a crack one.
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    Hi Nehad,

    I don't think this is a licensing issue as you still have an active licence available to you. Can you provide a little more information on what happens? So when you say it cannot be reinstalled, why not? What happens, do you get any error messages?

    Have you tried a Studio reset? It might help... just rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    That might cure the problem you are having.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    If that doesn't help Nehad, can you log a case with the support team please? For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. I'd also recommend you provide your order number seeing as the email address you are using here is not the same as the account holding your licence.


    Kind regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi Paul/Roman,

    Thank you so much Paul for your care to reply, now I knew that you are on leave. Hope you would have a nice time.

    Please Roman, I do not know how to send you a private message with the order number. Yet, Paul kindly checked that I have a valid license. The details of my problem: Once I click on the Studio, there is an error message appears saying "not found" and I can not open the program. I have tried to uninstall it and then tried to re-install it yet the installation process can not be completed.

    Would you please tell me your email so I can send you a screenshot for the error message that appears when open the software and the error that appears when trying to reinstall it.

     

    Thank you so much in advance.
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  • 0 in reply to Paul

    Hi Paul/Roman,

    Thank you so much Paul for your care to reply, now I knew that you are on leave. Hope you would have a nice time.

    Please Roman, I do not know how to send you a private message with the order number. Yet, Paul kindly checked that I have a valid license. The details of my problem: Once I click on the Studio, there is an error message appears saying "not found" and I can not open the program. I have tried to uninstall it and then tried to re-install it yet the installation process can not be completed.

    Would you please tell me your email so I can send you a screenshot for the error message that appears when open the software and the error that appears when trying to reinstall it.

     

    Thank you so much in advance.
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