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PROBLEM AFTER LAST UPDATE (TUESDAY 18/10)

SANDRINE ZEROUALI

Hello,

I accepted the last update (Tuesday) and since that Studio 2015 in anuseful/not working. I can create a simple sdlxliff but after close it, does not want to reopen it, following message: ce type de fichier n'est pas pris en charge. Other problem when creating SDL project, at the moment to finalyze the creation, I have the following message: Appliquer Transperfect: 2 erreurs, Pré-traduire les fichiers: 2 erreurs, Analyser les fichiers: 2 erreurs.

Till Tuesday, I can't work at all with Studio 2015 and nobody brought me a solution to this grave problem!!!!

Please find a quick correct solution.

Thank you in advance for your help.

Sandrine
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  • in reply to SANDRINE ZEROUALI

    Dear Sandrine,

    Hmnn... did you get my last email?  Apparently the support team logged a case for you earlier in the week after  asked them to on your behalf.  They were unable to contact you throughout the week and are still unable to contact you now based on the new case I submitted on your behalf.

    I'm wondering if the contact details we have for you are incorrect?  Maybe you could drop me an email with your correct and most appropriate contact details and we can get this sorted out.

    Thank you

    Paul

    Paul Filkin | RWS Group

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