PROBLEM AFTER LAST UPDATE (TUESDAY 18/10)

Hello,

I accepted the last update (Tuesday) and since that Studio 2015 in anuseful/not working. I can create a simple sdlxliff but after close it, does not want to reopen it, following message: ce type de fichier n'est pas pris en charge. Other problem when creating SDL project, at the moment to finalyze the creation, I have the following message: Appliquer Transperfect: 2 erreurs, Pré-traduire les fichiers: 2 erreurs, Analyser les fichiers: 2 erreurs.

Till Tuesday, I can't work at all with Studio 2015 and nobody brought me a solution to this grave problem!!!!

Please find a quick correct solution.

Thank you in advance for your help.

Sandrine

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PROBLEM AFTER LAST UPDATE (TUESDAY 18/10) Hello, I accepted the last update (Tuesday) and since that Studio 2015 in anuseful/not working. I can create a simple sdlxliff but after close it, does not want to reopen it, following message: ce type de fichier n'est pas pris en charge. Other problem when creating SDL project, at the moment to finalyze the creation, I have the following message: Appliquer Transperfect: 2 erreurs, Pré-traduire les fichiers: 2 erreurs, Analyser les fichiers: 2 erreurs. Till Tuesday, I can't work at all with Studio 2015 and nobody brought me a solution to this grave problem!!!! Please find a quick correct solution. Thank you in advance for your help. Sandrine
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Paul over 8 years ago

Hi Sandrine,

I don't know what you have tried so far but I think the two things to try first are a reset, and if that doesn't help then a repair.

For the reset just rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

See if this helps. If it doesn't then run a repair installation through the windows control panel and hopefully that will sort the problem out. If it doesn't then we'll log a case for you so a support engineer can take a look. Butu please try these two things first because this is the first thing the support engineer will do anyway.

Regards

Paul

Paul Filkin | RWS Group

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SANDRINE ZEROUALI over 8 years ago in reply to Paul

Dear Paul,

Thank you for your quick reply. Unfortunately, I tried both solutions you proposed me and nothing is working. :( I still have the same messages. So please enter a request for the help desk. Like that a technical can check what is wrong on my computer.

Best regards,
Sandrine
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Paul over 8 years ago in reply to SANDRINE ZEROUALI

Dear Sandrine,

Thank you. I have logged the case, Case number: 00204773. You probably got a notification in the meantime. The support team will be in touch in due course.

Regards

Paul

Paul Filkin | RWS Group

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SANDRINE ZEROUALI over 8 years ago in reply to Paul

Dear Paul,

Thank you for the case. Not received any notification for the moment, maybe later.

Best regards,
Sandrine
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Paul over 8 years ago in reply to SANDRINE ZEROUALI

Dear Sandrine,

Hmnn... did you get my last email? Apparently the support team logged a case for you earlier in the week after asked them to on your behalf. They were unable to contact you throughout the week and are still unable to contact you now based on the new case I submitted on your behalf.

I'm wondering if the contact details we have for you are incorrect? Maybe you could drop me an email with your correct and most appropriate contact details and we can get this sorted out.

Thank you

Paul

Paul Filkin | RWS Group

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SANDRINE ZEROUALI over 8 years ago in reply to Paul

Dear Paul,

I forgot that you send me the email to the other adress (not professional). I've just checked it. By the way, I am travelling (out of my residence country) so no way to contact me by phone. Do SDL technician use Skype or something similar?

Best regards,
Sandrine
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SANDRINE ZEROUALI over 8 years ago in reply to Paul

Dear Paul,

I forgot that you send me the email to the other adress (not professional). I've just checked it. By the way, I am travelling (out of my residence country) so no way to contact me by phone. Do SDL technician use Skype or something similar?

Best regards,
Sandrine
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PROBLEM AFTER LAST UPDATE (TUESDAY 18/10)