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Error when using the Subtitling preview. Box goes black and I receive an error. I'm using Windows 10 and have reset studio. Anyone have a similar thing that they've resolved?

Megan Hilleard

Error message in Trados Studio stating 'Could not load type 'Sdl.Core.Settings.AbstractSettingsGroup' from assembly 'Sdl.Core.Settings, Version=1.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888'.

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[edited by: Trados AI at 10:52 AM (GMT 0) on 4 Mar 2024]
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    Hello ,

    How are you accessing Studio? Is this local or remotely?

    Which Studio version are you running?

    Could you post the full error stack please -

    Error dialog box with red cross icon, 'Click here' link highlighted in blue, and 'Advanced Editing Options' in red outline.

    If you save the error to your desktop, you can then add it to this thread.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    Generated Image Alt-Text
    [edited by: Trados AI at 10:52 AM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Lydia Simplicio

    Hi Steven, i'm using Studio 2019 - accessing it locally

    Here you are, thanks!

    .

    Fullscreen sdlerror-20191128-15h53m6s.sdlerror.xml Download 
    <SDLErrorDetails time="28/11/2019 15:53:21">
  <ErrorMessage>Could not load type 'Sdl.Core.Settings.AbstractSettingsGroupBase' from assembly 'Sdl.Core.Settings, Version=1.8.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888'.</ErrorMessage>
  <Exception>
    <Type>System.TypeLoadException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <TypeName>Sdl.Core.Settings.AbstractSettingsGroupBase</TypeName>
    <HelpLink />
    <Source>StudioSubtitling</Source>
    <HResult>-2146233054</HResult>
    <StackTrace><![CDATA[   at StudioSubtitling.Model.SubtitlingSettings.get_MediaReferences()
   at StudioSubtitling.ViewModel.SubtitlingViewModel.SetDocumentMediaReferenceInfo(Document document, ProjectFile activeFile)
   at StudioSubtitling.ViewModel.SubtitlingViewModel.SetActiveDocument(Document document)
   at StudioSubtitling.ViewModel.SubtitlingViewModel.EditorController_ActiveDocumentChanged(Object sender, DocumentEventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise[T](EventHandler`1 e, Object sender, T eventArgs)
   at Sdl.TranslationStudioAutomation.IntegrationApi.EditorController.OnActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.0.44109</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>RENISHAW\mh142421</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>UKNML9447</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8266320 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Megan Hilleard

    Hello ,

    I forgot to ask whether you are a freelancer or working for a company (working on a network) and with admin rights or not.

    When you navigate to the following folder-

    C:\Users\USER\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages are you able to see the plugin(s)- eg

    File Explorer window showing SDL Trados Studio 15 Plugins Packages folder with various plugin files listed by name, date modified, type, and size.

    If not please open the SDL Plugin manager and delete the plugin.

    Update your system (you will need to be logged on as admin)-

    https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

    Then reinstall the plugin via the app store

    SDL Plugin Installer window with options to select which Studio versions to install the plugin for, with an arrow pointing to the folder selection.

    And restart Studio.

    Does this help?

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 10:52 AM (GMT 0) on 4 Mar 2024]
  • +1 in reply to Megan Hilleard
    Megan Hilleard said:
    i'm using Studio 2019 - accessing it locally

    I think the most likely reason for your problem is that your Studio is out of date. Please update to the latest version (it's free and available to you) and also make sure you are using the latest plugins from the appstore.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub