Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

Importing customers from Excel

Business Manager Lite allows to import customer list from Excel file. To perform import, please follow these steps:

  1. Open plugin folder (C:\Users\USER_NAME\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\Business_Manager_Lite).
  2. In this folder, find CustomersTemplate.xlsx file, open it and use as a template for filling customer list. Take a note that it is restricted to edit column names. However, you can remove unwanted columns if you wish.
  3. When file is read, save it as CSV comma-delimited file.
  4. In the Business Manager Lite, go to the customer list and click Import from CSV button on the toolbar.
  5. Select your file and wait when operation finishes. You will see confirmation success message or error message describing an error occurred during import.
  6. Click OK to view refreshed list of customers.
Take a note that during import TBM will overwrite existing customers if name of any existing customer fully matches a name of imported customer. This allows to import same file multiple times (for example, after additional edits) without creating duplicates in TBM.
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