Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

How to report about issues

When an error occurs in the application, you see UI like this:

This means that unhandled exception happened, and application can't continue to execute. To restore functionality, just press F5 to reload current page.

When such situation occurs, the following happens:

  • TBM sends exception data to our internal logging service. Data being sent contain:
    • error message text (for example: 'Attempt to divide by zero');
    • code stack trace (lines of code resulted in an exception);
    • application version number;
    • user name provided in the application settings - this is the only personal information included in the generated exception data.
  • TBM adds exception information to the applog.log file, which can be found in the application installation folder (for Essential version, the path is [InstallFolder]\resources\bin)

You can help us to faster determine an issue by doing the following:

  • Press F12 to open browser console.
  • Switch to the Console tab.
  • Copy error message, starting from beginning (sometimes error message could be long, but the most important part is always at top). Like this:
  • Find log file (applog.log file in the installation folder). You can quickly get zipped log file by clicking Submit idea/bug button ( ) on the application toolbar.
  • Report about an error via community forums or by clicking Submit idea/bug button ( ) on the application toolbar. You can attach your log file or screenshot of the Console window.
  • When describing your issue, please try to be as more detailed as possible. Inform us about current version you're using, attach log file and necessary screenshots, try to precisely describe all the steps required to reproduce your issue - all this data provided in initial message will speed-up resolution process of your issue.
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