Feedback Studio 2022 SR1 – "There was a communications or connection error."

Dear RWS team,

I have been using SR1 intensively in the past few days and have noticed a major difference in the behaviour with the connection to the Groupshare server. I get the dialog box

There was a communications or connection error.
Please check your server connection settings, network and internet connections, and that the server is available.

extremely often. E.g. if I leave my desk for a few minutes, the error will be displayed when I come back. Fortunately it doesn't get in the way during work in the editor, except sometimes when I switch between Studio and Antidote and back: then the modal dialog box will prevent me to type the correction until I close it.

Note that I have been working on projects with 400+ files.

Stack trace:
/cfs-file/__key/communityserver-discussions-components-files/347/88822.sdlerror_2D00_2023716_2D00_23h11m41s.sdlerror.xml

Update: another message in the same circumstances (left the desk and came back):
Error dialog box showing a request channel timeout while waiting for a reply after 1 minute. It suggests increasing the timeout value or the SendTimeout value on the Binding.

Stack trace:
/cfs-file/__key/communityserver-discussions-components-files/347/sdlerror_2D00_2023717_2D00_0h8m15s.sdlerror.xml

Philippe

Generated Image Alt-Text
[edited by: RWS Community AI at 6:21 PM (GMT 0) on 14 Nov 2024]

Translate

Rate translation

Suggest better translation

0 Alex Jude over 2 years ago

Hi Philippe Noth ,

Are you still experiencing this issue?

If so, please try the following:

Add 127.0.0.1 and the external server address in the hosts file located at: "C:\Windows\System32\drivers\etc\hosts"

Here is also a screenshot:

Alex J.

Generated Image Alt-Text
[edited by: Trados AI at 7:08 AM (GMT 0) on 5 Mar 2024]

Documentation Survey: help us offer you better documentation! Translate
0 Philippe Noth over 2 years ago in reply to Alex Jude

Hi Alex, Thanks for the suggestion. I have not experienced the issue recently, only because I had no project with hundreds of files. I will come back to this thread when I have a chance to try it.

By the way, with these projects I have been running into an other small network issue (maybe related). I can easily check out 400 files, but never check them in at once. I have noticed that the "sweet spot" is around 120 files. E.g. when I have 400 files to check in, Studio will always fail with a timeout if I try to check in all 400, but also 200, 150… With successive trials, I learnt that I need to check in 3×120 files and then remaining ones. However I will provide the screenshots and the exact error when the issue shows up again. It is possible that the entry in the hosts file fixes both network problems.

Philippe

Documentation Survey: help us offer you better documentation! Translate
0 Philippe Noth over 1 year ago in reply to Alex Jude

I am currently reviewing a large GroupShare project and have these communication errors again. I added the suggested entry in the hosts file two days ago, but it made no difference.

127.0.0.1 mygroupshareserver.com # Trados Studio (suggested by Community)

Project: 784 files, 171k words

Studio: 2022 SR2 - 17.2.9.18688

See/download error log

Also, when I am finished tomorrow, I am going to have trouble checking in files, likely for a similar reason. I know by experience that I can only check-in approx. 120 files, otherwise the check-in does not complete successfully. Will post the error message+error log in a follow-up.

Philippe

Documentation Survey: help us offer you better documentation! Translate

0 Philippe Noth over 1 year ago

Hi Alex Jude

I just received a GroupShare project with 220 files. I checked them out to ensure the content is OK but will not work on them before Saturday, so I immediately checked them back in… and got the error.

Usually I have this error at delivery. But this time, if you want, you can investigate anytime before I deliver Monday – I don’t know whether you do remote connect and whether that would help. In any case, here is the error and the log.

Reminder of the original problem: every GroupShare project with > ±120 files raises a timeout error when checking back the file in bulk. I have to check the files in batches of 120 files max. as a workaround. This can be annoying when a project has 700 files.

Error dialog box in Trados Studio showing a timeout error message with details about the System.TimeoutException and related stack trace information.

Fullscreen sdlerror-202421-21h26m36s.sdlerror.xml Download

<SDLErrorDetails time="01.02.2024 21:26:47">
  <ErrorMessage>The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.</ErrorMessage>
  <Exception>
    <Type>System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233083</HResult>
    <StackTrace><![CDATA[
Server stack trace: 
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Sdl.Enterprise2.Platform.Contracts.IO.IFileOperationService.CompleteOperation(Guid operationId)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.IO.FileOperationServiceClient.CompleteOperation(Guid operationId)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.IO.FileOperationClient.Complete()
   at Sdl.TranslationStudio.ProjectServerPlugin.ProjectServerCommuteClient.UploadFileVersions(IEnumerable`1 fileVersionUploadInfos, IEnumerable`1 newFileVersions, EventHandler`1 progressEventHandler)
   at Sdl.TranslationStudio.ProjectServerPlugin.ProjectServerCommuteClient.AddOrUpdateProjectFiles(Guid projectId, ProjectFileInfo[] newProjectFileInfo, EventHandler`1 progressEventHandler)
   at Sdl.TranslationStudio.ProjectServerPlugin.Operations.UploadFilesOperation.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.BasicOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Project.ExecuteOperation(String operationId, Object[] args)
   at Sdl.TranslationStudio.ProjectServerPlugin.Operations.UploadAndCheckinFilesOperation.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.BasicOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Project.ExecuteOperation(String operationId, Object[] args)
   at Sdl.TranslationStudio.ProjectServerPlugin.Actions.CheckInJob.Execute(IJobExecutionContext context)]]></StackTrace>
    <InnerException>
      <Type>System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <HelpLink />
      <Source>System.ServiceModel</Source>
      <HResult>-2146233083</HResult>
      <StackTrace><![CDATA[   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)]]></StackTrace>
      <InnerException>
        <Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <Status>Timeout</Status>
        <HelpLink />
        <Source>System</Source>
        <HResult>-2146233079</HResult>
        <StackTrace><![CDATA[   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)]]></StackTrace>
      </InnerException>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.9.18688</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>IAGOPC\Philippe Noth</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>IAGOPC</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33267532 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Generated Image Alt-Text
[edited by: Trados AI at 7:08 AM (GMT 0) on 5 Mar 2024]

Documentation Survey: help us offer you better documentation! Translate

Trados GroupShare > 1. General

Feedback Studio 2022 SR1 – "There was a communications or connection error."