A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

Question

This is the error message I get when I try to open my own termbase in MultiTerm 2017. It is not connected to any server, so I do not know what the "connection settings" would be referring to. 
 I have tried to repair and uninstall/reinstall the software in addition to other suggestions made here, but to no avail. Latest attempt was to use SDL Freshstart. When I try to create a new termbase, I get the error message Object reference not set to an instance of an object . Is there any to be had? Thank you!

Michael Woolgar · Accepted Answer

Good morning again; Multiterm is now working. I pressed "Reset Window Layout" and my TB appeared. Any further comments or suggestions will always be greatly appreciated, and I thank you for your kind assistance. 
 Have a nice weekend

Paul · Answer

Hi Kristin Liapunov 
 
Try this: 
 
1. Go to C:\Users\[UserName]\AppData\Roaming\SDL\SDL MultiTerm\ 
2. Rename "MultiTerm14" folder - e.g "MultiTerm14_OLD" 
3. Go to the Windows Control Panel and run a MultiTerm repair

Alison Field · Answer

Hi Frank Van T Veer 
 As Paul is offline, thought I'd try and help. 
 I'm guessing that you've been taken to the new Window 10 equivalent of Control Panel, which does not (always?) have a repair feature. 
 If you type 'Control Panel' in the 'Type here to search' line bottom left next to your Windows start symbol as below: 
 
 Then click on 'Control Panel' as above. Then the 'old' Control Panel pane should appear, where you need to click 'Programs and Features'. You may also need to click on 'Small Icons' first: 
 
 The following screen should then appear: 
 
 Highlight the 'Desktop' entry and click 'Repair' as I have highlighted (or you can choose repair by right-clicking the entry and selecting Repair from the dropdown menu that appears). 
 I also repeat this with the other entries but that's probably not necessary and there is certainly NO need to do it to the 'Remove suite of products...' entry as that is only the entry used for uninstalling the 4 MultiTerm 'components' you see here, also the best way to uninstall. 
 I hope this explanation works for you! 
 All the best, 
 Alison

Paul · Answer

Michael Woolgar 
 It's helpful if you attach the error stack to your message and don't just share a screenshot. Even if the message seems fmiliar there are other pieces of information in the stack that tell us about other things you didn't tell... such as your versions for example. Just save the error as an XML to your desktop and then attach the error file to your message: 
 
 In the meantime please make sure you have updated both Studio and MultiTerm to the latest version: 
 SDL Trados Studio 2019 SR2 - 15.2.5.2145 
 SDL MultiTerm 2019 - 15.0.5.56289

Trados Studio > 3. MultiTerm

A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

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