Hi Paul,

What should I do when the option Repair is not available? The option I can choose is 'Remove'. Thanks

Hi Frank Van T Veer 

As Paul is offline, thought I'd try and help.

I'm guessing that you've been taken to the new Window 10 equivalent of Control Panel, which does not (always?) have a repair feature.

If you type 'Control Panel' in the 'Type here to search' line bottom left next to your Windows start symbol as below:

Then click on 'Control Panel' as above. Then the 'old' Control Panel pane should appear, where you need to click 'Programs and Features'. You may also need to click on 'Small Icons' first:

The following screen should then appear:

Highlight the 'Desktop' entry and click 'Repair' as I have highlighted (or you can choose repair by right-clicking the entry and selecting Repair from the dropdown menu that appears).

I also repeat this with the other entries but that's probably not necessary and there is certainly NO need to do it to the 'Remove suite of products...' entry as that is only the entry used for uninstalling the 4 MultiTerm 'components' you see here, also the best way to uninstall.

I hope this explanation works for you!

All the best,

Alison 

Hello Alison,

It seemed that after updating Studio 2019 to the latest update I also had to update MultiTerm 2019. After updating MT 2019 everything seems to work again. Thanks again for your help.

Will make a mental note of your solution. Might come in handy for other repairs as well.

Thanks again,
Frank

Hi Frank Van T Veer 

Ah, yes, that's a question I should have also asked you, if you had MultiTerm and Studio up to date with each other.

When both these products were less complex than they are now, the interaction between them was more forgiving of different versions ;-)

I'm glad your problem is solved!

All the best,

Ali

Hi; I have just suffered this same refusal to connect the new updated Multiterm 2019 to my termbase that I have been using for years. I tried the solution mentioned by Paul, but it didn't work. I then uninstalled and reinstalled all the Multiterm, including the recommended update, however, it still doesn't work and I get the same message - see screenshot.

Please can you offer any other solutions? Many thanks for your assistance.

Regards / Michael Woolgar

Michael Woolgar

It's helpful if you attach the error stack to your message and don't just share a screenshot.  Even if the message seems fmiliar there are other pieces of information in the stack that tell us about other things you didn't tell... such as your versions for example.  Just save the error as an XML to your desktop and then attach the error file to your message:

In the meantime please make sure you have updated both Studio and MultiTerm to the latest version:

SDL Trados Studio 2019 SR2 - 15.2.5.2145

SDL MultiTerm 2019 - 15.0.5.56289

Good morning and thank you. I just updated Trados to the 2145 version (it was 1041), and the Multiterm was updated yesterday. The Multiterm still reacted with the same message with the following details:

<SDLErrorDetails time="31-Jan-20 8:17:16 AM">
<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established.

Please check your connection settings</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.MultiTerm.Desktop.Platform.WinForms</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference)
at Sdl.MultiTerm.Desktop.Platform.WinForms.DockingViewContentControlEx.SetActiveViewPart(IViewPartReference viewPartReference)
at Sdl.MultiTerm.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value)
at Sdl.MultiTerm.Studio.Editor.EditorView._TermbaseService_TermbaseActivated(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Common.Interfaces.TermbaseActivatedHandler.Invoke(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.<ActivateTermbase>b__149_0(TermbaseStatus status)
at Sdl.MultiTerm.Studio.Editor.TermbaseService.ActivateTermbase(String path)
at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL MultiTerm</ProductName>
<ProductVersion>MultiTerm15</ProductVersion>
<EntryAssemblyFileVersion>15.0.5.56289</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-3818LT4\Michael</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-3818LT4</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>6174252 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Your further comments or suggestions will be greatly appreciated, please. Thank you for your assistance.

Good morning again; Multiterm is now working. I pressed "Reset Window Layout" and my TB appeared. Any further comments or suggestions will always be greatly appreciated, and I thank you for your kind assistance.

Have a nice weekend