Trados Multiterm 2021 - non-recognition of terms

Hi,

I need urgent support to try to understand why Trados Multiterm 2021 is not recognising a term present in translated file.

I received a complaint from our customer and need to explain how it happened.

I ran the QA check and I received no warning messages.

The situation is as follows, the TB contains

Italian > torretta

English > tool head

but also

Italian > montaggio

English > mounting

and

Italian > smontaggio

English > demounting

The sentences are:

1) La torretta di montaggio/smontaggio presenta una forte usura dal lato del smontaggio

Here the TB recognition detected "smontaggio" but not "montaggio" nor "torretta"

2) La torretta di montaggio/smontaggio presenta usura dal lato dello smontaggio

Again, here the TB recognition detected "smontaggio" but not "montaggio" nor "torretta"

3) Sostituita torretta montaggio/smontaggio perché molto usurata

Here the TB recognition detected all terms that is "smontaggio", "montaggio" and "torretta"

I need to understand why this happens in order to avoid this error in the future.

I did a test inserting a new entry in the TB: "torretta di montaggio/smontaggio"

With this new entry the QA check is working properly.

Can you please help me?

Thanks

Silvia

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