Keyboard shortcuts not working

SDL Trados Studio 2017 - for some unknown reason almost all my keyboard shortcuts (default) have stopped working. Has anyone encountered the same problem and know of a solution?

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  • Hello Robert Paulig (RobertPaulig),

     

    I have tried to replicate the issue you have but have been unable to do so far

    Are you using a PC or MAC (with VM?)

     

    Maybe try logging out of your account, then reset the keyboard shortcuts to the default settings and then reassigning the desired shortcut(s).

    If this shortcut is already assigned to something else, then Studio will not allow you (duplicate shortcuts) to do this.

    If the problem still persists, then possibly this specific shortcut is in conflict with another program on your system.

    Do you have another keyboard you can test? 

     

     

    Lydia Simplicio | RWS Group

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  • Hi Steven,
    thanks very much for your prompt reply. I am using a PC (Windows 7).
    I have tried resetting Studio / my user settings (as described by Paul/Jerzy) plus resetting the keyboard shortcuts to default.
    The thing is that I can use my preferred Alt+N but only when logged in. If not logged in, the Login pop-up appears. This issue occurs only in the Editor window (the cursor being in a target segment).
    I think that's rather strange.
    I do use the Alt+N command in other CAT tools, but none of these is running when the described issue occurs.
    Moreover, I have tried your suggestion to test with another keyboard, but to no avail.

    As this issue never occured in Studio 2015, I thought this must somehow be linked to the login button (with ALT+N being a hidden shortcut to open the login popup, even if another keyboard shortcut has been assigned to 'Login' in the options. If I'd assigned the ALT+M command for 'Confirm and move to next segment', that works fine. However, my I do not want ALT+M but ALT+N).

    I appreciate any further suggestions and help