Hi Ursula,

I see your problem... quite an interesting behavior.  We discussed this a little with the support/dev team and reached the following conclusion:

1. The problem is specific to this file, probably because of the conversion process used to get the DOCX from the PDF
2. The Arial font in this particular file does not like these types of characters "ä".  If you try and write this into the Word file itself it immediately turns to Calibri.  The reason for this is probably that Word is falling back to the default style when it comes across a character it can't handle in the font being used.
3. The Normal style for your file is Calibri:
   

I also used TransTools (http://appstore.sdl.com/app/transtools/543/ ) to clean up your source file which certainly makes it a lot easier to handle as most of the excesssive tagging is gone, but it did not remove this problem from your file.  So I also changed the style of the Normal Style to Arial.  Now all is well.

So to conclude, this is not a problem with Studio, rather it's a problem with the PDF conversion process and the controls within the original Word file.  I'll email you the corrected versions of my tests.

Regards

Paul

Hi Ursula,

I see your problem... quite an interesting behavior.  We discussed this a little with the support/dev team and reached the following conclusion:

1. The problem is specific to this file, probably because of the conversion process used to get the DOCX from the PDF
2. The Arial font in this particular file does not like these types of characters "ä".  If you try and write this into the Word file itself it immediately turns to Calibri.  The reason for this is probably that Word is falling back to the default style when it comes across a character it can't handle in the font being used.
3. The Normal style for your file is Calibri:
   

I also used TransTools (http://appstore.sdl.com/app/transtools/543/ ) to clean up your source file which certainly makes it a lot easier to handle as most of the excesssive tagging is gone, but it did not remove this problem from your file.  So I also changed the style of the Normal Style to Arial.  Now all is well.

So to conclude, this is not a problem with Studio, rather it's a problem with the PDF conversion process and the controls within the original Word file.  I'll email you the corrected versions of my tests.

Regards

Paul