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I cannot open any file for translation.

Julien PHILIPPE

I cannot open any file for translation. I follow these steps:
I browse to choose a .doc or .docx file in my directory.
I then get to choose to open for translation only.

The "Translation memory and document parameters" window then opens and the software proceeds to ask me the source and target languages, I choose both and when I click on the "ok" button nothing happens.  I cannot get past this step.

Can anyone help me?

Thank you in advance.
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  • 0 in reply to Oana Nagy
    Hello Steven,

    I found a workaround by opening the file within a project. This feature works fine. If I use the drag & drop menu, I'm still stuck on the "Translation memory and documents parameters" window.

    It all started when I couldn't use the real-time translation preview; I got a message that told me the feature was not supported by the version of Word that I am using (Word 2016 with Trados 2017). I read on the forums that it had to do with the .doc expansion not being supported. I fiddled with the word files to switch to .docx and I then got this problem.

    Is there any way I can reset the whole installation (it is a recent purchase)?
  • 0 in reply to Julien PHILIPPE

    Hi Julien,,

     

    I'm not quite sure of the steps you are taking here.

    Unknown said:
    If I use the drag & drop menu, I'm still stuck on the "Translation memory and documents parameters" window.

    Can you maybe send a screen shot (swhale@sdl.com) of this or we can set up a remote Webex so I can understand the issues better.

    If you have so far only been using the drag and drop option- try using the New Project option and see if you you still have the same issues-

     

     

    To reset Studio (helps resolve many unexplained problems).

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

     

    As regards to the preview- this is indeed more than likely linked to your Office version

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039180 

     

    Let me know if any of this helps.

     

     

     

    Oana Nagy | RWS Group

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  • 0 in reply to Oana Nagy
    Hello Steven,

    Following your screenshot, the problem I had was when I used the "Welcome" tab and then tried to open a file via the drag-&-drop/Browse menu. I chose a file, then a prompt opened and detected the source language; I then chose the target language and tried to click the ok button to proceed but that very button was not working. I still don't know what was causing this but it seems to be working now.
    Opening a file while using the "Project" tab is working just fine.
    If the problem comes back, I'll use the steps to reset Studio.

    Concerning the real-time preview and according to the compatibility matrix, my version of Word (Office 2016) is indeed not supported.
    The page says:

    "The SDL Development team are aware of this problem and are working on a solution. Until a permanent solution is in place, follow the workaround described in the Resolution section below."

    I thought that by buying a recent version of Office, I'd have access to this feature. It seems that the article has recently been updated. Is there any news of a Workaround for the Real-Time Preview on Office 2016/365?