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I cannot open any file for translation.

Julien PHILIPPE

I cannot open any file for translation. I follow these steps:
I browse to choose a .doc or .docx file in my directory.
I then get to choose to open for translation only.

The "Translation memory and document parameters" window then opens and the software proceeds to ask me the source and target languages, I choose both and when I click on the "ok" button nothing happens.  I cannot get past this step.

Can anyone help me?

Thank you in advance.
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  • 0

    Hi  

    Have you solved the the problem- or are you still needing help?

     

    Sorry for the delayed reply.

    Oana Nagy | RWS Group

    _____________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Oana Nagy
    Hello Steven,

    I found a workaround by opening the file within a project. This feature works fine. If I use the drag & drop menu, I'm still stuck on the "Translation memory and documents parameters" window.

    It all started when I couldn't use the real-time translation preview; I got a message that told me the feature was not supported by the version of Word that I am using (Word 2016 with Trados 2017). I read on the forums that it had to do with the .doc expansion not being supported. I fiddled with the word files to switch to .docx and I then got this problem.

    Is there any way I can reset the whole installation (it is a recent purchase)?
  • 0 in reply to Julien PHILIPPE

    Hi Julien,,

     

    I'm not quite sure of the steps you are taking here.

    Unknown said:
    If I use the drag & drop menu, I'm still stuck on the "Translation memory and documents parameters" window.

    Can you maybe send a screen shot (swhale@sdl.com) of this or we can set up a remote Webex so I can understand the issues better.

    If you have so far only been using the drag and drop option- try using the New Project option and see if you you still have the same issues-

     

     

    To reset Studio (helps resolve many unexplained problems).

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

     

    As regards to the preview- this is indeed more than likely linked to your Office version

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039180 

     

    Let me know if any of this helps.

     

     

     

    Oana Nagy | RWS Group

    _____________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Oana Nagy
    Hello Steven,

    Following your screenshot, the problem I had was when I used the "Welcome" tab and then tried to open a file via the drag-&-drop/Browse menu. I chose a file, then a prompt opened and detected the source language; I then chose the target language and tried to click the ok button to proceed but that very button was not working. I still don't know what was causing this but it seems to be working now.
    Opening a file while using the "Project" tab is working just fine.
    If the problem comes back, I'll use the steps to reset Studio.

    Concerning the real-time preview and according to the compatibility matrix, my version of Word (Office 2016) is indeed not supported.
    The page says:

    "The SDL Development team are aware of this problem and are working on a solution. Until a permanent solution is in place, follow the workaround described in the Resolution section below."

    I thought that by buying a recent version of Office, I'd have access to this feature. It seems that the article has recently been updated. Is there any news of a Workaround for the Real-Time Preview on Office 2016/365?
  • 0

    Hi, sorry about the late reply, but I just came across this issue myself and found this thread. So for whoever will come across this issue in the future:
    I gathered a few suggestions but someone mentioned a compatibility issue between trados and the source document. As my source document was .docx, I found that hightly unikely. However, this seems to have solved it for me:
    Open Studio. On the Welcome screen, click on File and go down to Options. In the Options window, click on File Type. In the right hand side pane in that window, check that all files are ticked. Tick whatever is needed, press OK to come back to the Welcome screen.
    At that point, I relaunched Trados (not sure if it is needed), but the file opened without problem after that.

    ++ UPDATE ++

    Same problem occurred with another file, but completely by chance I seem to have found a solution : 

    -select the file you wish to open

    -select your target language

    -SELECT the source language (if it already appears, choose another one, then select the original one)

    The TM pane should appear.