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I can't see or open a newly-created term-based translation memory

Lise Cloutier

I can't see or open a newly-created term-based translation memory. When I try to open a new document, I can see it on the list of translation memories, but the icon is missing the orange triangle. I tried deleting the TM and creating a new one with a new name, but got the same result. I currently have over a dozen TMs in my list and they all work properly, but I don't know why this one doesn't! Can anyone suggest a fix for this?

Merci, Lise
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  • 0

    Hi 

    The orange triangle is nothing to worry about. It indicates that a TM has not been upgraded for upLIFT and doesn't mean you can or can't use it.

    Where are you looking for this TM? Is it in your TM view, i.e. here:

    If this is what you mean, it won't appear in the list until you've opened it via Open (unless you created it via the 'New' button actually in the TM View*)...

    If that's not what you mean, where are you trying to look at/open it, via what part of what software?

    All the best,

    Ali

     

    *Edited, thinking about it afterwards...
  • 0

    Hi Ali, I got sidetracked on Friday and am just coming back to this problem with Trados. I cannot open the TM using the Open function. I can see the TM when I try to link it to a document using "Translate Single Document" (screen capture attached). But I can't open the TM to search it for future documents. I tried deleting it and recreating it using a different name, but the same thing happens. I have successfully created new TMs for other clients in the past. I can't figure out why this won't work. Lise
  • 0 in reply to Lise Cloutier

    Hi again Lise,

    If you can see the TM and it exists, then you can open it in the Translation Memory view of Studio. You need to click Open, here:

    THEN browse to the address of the TM (as in your screenshot) then double-click on it:

    The only place to 'open' a TM is in the Translation Memory view of Studio. I can't see how it's not possible to open a TM you can see via the 'Translate Single Document' translation memory window.

    I don't understand what you mean by 'I can't open the TM to search it for future documents'

    If you deleted and recreated it then it would contain nothing and you wouldn't be able to search in it as it would contain no segments, it would be empty. That would give this result on opening the new empty TM:

    I don't think that's what you mean...???

    I'm trying to figure out what you mean. I speak French, would you prefer to elaborate in French?

    All the best,

    Ali
  • 0
    Hi Ali, Thanks for persisting in helping me find a solution to my problem! I'm not very versant in Trados so I expect I'm not explaining myself very clearly.

    It turns out that I cannot open the faulty translation memory using the “open translation memory”. The only place I see it is when I try to link it to a document that I am opening for translation. When I deleted it and renamed it, I copied/pasted/saved the first few paragraphs of the document in Trados to see if it would populate the new translation memory. For that reason, I don’t believe the TM is empty (although I can’t open it to confirm this!!). What I do know is that it does not resemble the screen capture you sent of an empty TM.

    When I use Trados, I start by opening a document for translation in the Editor section and linking the document to the desired translation memory. Then I open that same TM in the Translation Memories section. This allows me to search for short strings of text that may not be spontaneously suggested by Trados. That is what I mean by “opening the TM to search it for future documents”. That is what I can’t do with this particular TM.

    I have successfully created and used over a dozen other TMs over the years and all have worked properly… except for this one. Since the icon for the faulty TM was different from the others, I thought that was a clue as to why it doesn’t work properly.

    I hope this helps clarify what the nature of the problem is. Thanks in advance if you have any other ideas.
    Lise
  • 0 in reply to Lise Cloutier

    Hi ,

    When you say you can't open it, is this because you can't see it with the other TMs you use? If so, it could be that it has been saved somewhere else in your file structure, for example in a folder called 'Tm' in the 'project' structure created when you opened the document... There are too many possible reasons for me to be able to say for sure what's causing this but if you can access it from your translation document open in Studio Editor View, it must be possible to find it via the Translation Memory View also.

    However, you don't need to open the TM separately to the translation document to search in it, because you can use Concordance. You can highlight a word, words or phrase in the Source or Target segment in the sdlxliff then hit 'F3' and, depending on your settings for how many and in what order, any matching results will be displayed in the Concordance window that opens up in the Studio Editor view.

    You can also type into the Concordance search line and choose to search in the Source or Target language.

    Take a look at these entries in SDL Studio 2017 online help, which cover what the concordance is and how to use it:

    Concordance links

    I hope this helps!

    All the best,

    Ali
  • 0
    Hi Ali, I appreciate your help with my invisible TM a few weeks ago. I gave up on this since it was a new client and a small document, so didn't immediately respond. I'll review the concordance links that you suggested earlier. Thank you, Lise
  • 0 in reply to Lise Cloutier

    Hi

    You're welcome, I'm pleased to help!

    Another reason a TM wouldn't be visible when accessed from within Studio would be if you were looking for it from a document or project that had a different language pair to the TM you were looking at (but you can use an app called AnyTM to achieve this) but I didn't suggest that because you were asking about the opposite scenario, where you can see a TM from within the translation job set up but not from Translation Memory View where you should be able to see any SDL TM.

    So, you should be able to navigate to and open any TM from Translation Memory View. Are you sure that you're looking in the place where the TM is actually situated?

    To further develop on my previous explanations...

    If you can find the TM via Windows Explorer then double-clicking on the TM file from within Windows Explorer should open it in Translation Memory View without fail.

    You can find the Explorer address of the individual TM here:

    copy and paste the 'address' from the area I've highlighted in blue above and into the area I've highlighted in yellow below, either directly into Windows Explorer's top address line if you know how to, or into the 'Type here to search' area next to your Windows icon bottom left of your PC screen, which will bring up a link that you can click on.

    Then you'll see the TM in its folder structure and you can double-click on it:

    Or, actually thinking laterally, you can also go to the Open button in the Translation Memory View in Studio and  paste the address in there, too:

    Something I should point out is that the actual address is C:\Users\alima\Documents\Clients\SDL\SDL002\Tm\fr-FR as on the left above in blue, but Windows then translates it into something prettier once I click out of it, as you see highlighted in yellow above.

    I hope the above gives you a solution … if not, I must still be misunderstanding your scenario [^o)]

    All the best

    Ali [:D]