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Studio randomly shuts down

I'm using Studio 2017 and it randomly just shuts itself down without any warning. Poof and it's gone.

It doesn't happen when I'm doing a certain task in particular, just whenever it fancies apparently.

Can someone tell me why this may be happening and how to rectify it if possible?

Parents Reply
  • Hi 

    I would be pleased to but I can't log a support ticket. I don't have a PSMA (or an SDL Language Solutions Support and Maintenance Agreement as I see it's now called). I used to have one but almost never used it because I tend to be able to solve my own problems. I've been using the products since they were launched, I'm a beta tester and I love troubleshooting my problems and other people's, if and when I have time.

    Also, this problem seems impossible to pin down. The crashing is spasmodic, it doesn't happen every day with every project. A help engineer during one remote session would almost certainly not encounter a crash.

    I could run the software until it crashes so that I can make a copy of the stack trace but it is much easier to use the solution I know will work, to avoid the crashes in the first place. Namely, I have Match Repair, LookAhead and Fragment Matches all turned off under File>Options and/or in Project Settings as a matter of course. I also stopped using the web lookup plugin.

    All of this added up to two positive effects. Firstly it prevented the frequent crashes I was experiencing. Secondly, it also solved the problem of Studio being ridiculously slow with some jobs. Thus, that's how I work unless I really need to turn the functionality on, which I only do when I'm translating. I work mostly proofreading / reviewing technical translations in Studio so those features are not necessary for me until I get a translation job to do.

    I work well with this setup. I would love to help find a solution to the problems that turning these features off solves, which I why I set up a poll to find out if many others also experience the same as I do. However, I can only log a request for support if I have a licensing problem or an installation problem...

    I understand what you say about JIRA (though I had to look it up to find out what JIRA is) but unless you can give me a way of logging a support ticket without signing up to a PSMA, I simply can't do it...

    Thank you for your message, I'd love to be able to take this further and would be happy to let someone look at my PC remotely if there's a way I can help solve this issue... 

    All the best

    Ali Slight smile