Error while upgrading a Translation Memory

Question

Hello everyone, I am currently having a bit of an issue on SDL Trados Studio 2019: an orange triangle appears next to my Translation Memory when I am trying to add a new document to translate, and I can't fix it. Apparently, I should be able to fix it selecting the TM and then clicking on "Upgrade" (it worked for everyone else in my class) but when I do, an Error message appears saying "Unable to find the specified file". I tried to update Trados, but all it did was put the orange triangle/warning sign on all my previous translation memories, which I therefore can no longer use. I did not move the TM files, so I don't even know why Trados can't find them in the first place. Has anyone ever encountered this issue and know what might be causing this problem? Can I fix it? I don't know if this can help, but I am using SDL Trados on Windows 10 via Parallels on my Macbook. I have to say I am pretty new at Trados, but my professor doesn't know how to fix this issue either. Here is a screencap of my problem, and I'll also join the .XML document with the error details: Fullscreen 6825.sdlerror-20201124-9h20m37s.sdlerror.xml Download Unable to find the specified file. System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Sdl.LanguagePlatform.TranslationMemoryApi -2147024894 SDL Trados Studio 15.0.0.0 15.0.0.29074 Microsoft Windows 10 Famille Langue unique NULL 1036 1252 NICOLASBRID8435 icolasberidot 4.0.30319.42000 NICOLASBRID8435 True 3122516 MB Thank you all, Have a nice day, Nicolas

Paul · Answer

Nicolas Beridot 
 I wonder if it's got anything to do with this: 
 
 Try make sure you are consistent with the position of your TMs. Either put them all at the specific language pair level, or all at all language pairs. But don't mix and match. 
 Also try "upgrading" the TM in the Translation Memories View as opposed to the Project Settings. 
 Finally... or rather first! You should upgrade to the latest version of 2019: 
 SDL Trados Studio 2019 SR2 - 15.2.7.2849 SDL MultiTerm 2019 - 15.0.6.56482 
 You are well out of date.

Paul · Answer

Nicolas Beridot 
 Nicolas Beridot said: My version of SDL is not out of date. I upgraded SDL to the latest version ( 15.2.7.2849) before I posted this question 
 Must have been an old error message then... 
 
 Nicolas Beridot said: I am not sure I understand this part of your message.What does "You have set up different translation memories or automated translation providers for certain language pairs" mean? 
 This message: 
 
 This tells us you have either put translation memories at the specific language pair level, or just activated them.

So my thought process is you have this box checked telling Studio to take the settings from the specific language pair, but you're trying to "upgrade" a TM at the "All Language Pairs" and Studio is struggling to know where to find things. But I'm only guessing... 
 Nicolas Beridot said: What's weird is that it works normally for everyone but me. 
 Have your colleagues also got that message? If they have then why don't you try a reset. That often cures all ills... 
 Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 So the path would become this: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../

Paul · Answer

Nicolas Beridot 
 See if this helps: 
 
 Go to the specific language pair in your Project Settings and activate this option: Click "yes" to the question that comes up 
 Click on "OK" and close your Project Settings 
 Open your Project Settings again and deactivate the option you just activated. Click on "OK" and close your Project Settings 
 Open your "Project Settings" again and go to "All Language Pairs" and check to see if the warning message is gone: 
 
 If that worked and the message is gone try upgrading again from this window.

Paul · Answer

Nicolas Beridot 
 ok. Please remove the TMs you have in that view. You didn't give these to me anyway. 
 Then after you have removed them repeat the exercise. Once the message has gone put the TMs back and see if this helps.

Paul · Answer

Nicolas Beridot Support Case Id : 00565903. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Studio > 1. Trados Studio

Error while upgrading a Translation Memory