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Error while upgrading a Translation Memory

Nicolas Beridot

Hello everyone,

I am currently having a bit of an issue on SDL Trados Studio 2019: an orange triangle appears next to my Translation Memory when I am trying to add a new document to translate, and I can't fix it. Apparently, I should be able to fix it selecting the TM and then clicking on "Upgrade" (it worked for everyone else in my class) but when I do, an Error message appears saying "Unable to find the specified file".

I tried to update Trados, but all it did was put the orange triangle/warning sign on all my previous translation memories, which I therefore can no longer use. I did not move the TM files, so I don't even know why Trados can't find them in the first place.

Has anyone ever encountered this issue and know what might be causing this problem? Can I fix it?

I don't know if this can help, but I am using SDL Trados on Windows 10 via Parallels on my Macbook. I have to say I am pretty new at Trados, but my professor doesn't know how to fix this issue either.

Here is a screencap of my problem, and I'll also join the .XML document with the error details:

SDL Trados Studio error message popup saying 'Unable to find the specified file.' with an orange triangle warning next to Translation Memory in the background.

Fullscreen 6825.sdlerror-20201124-9h20m37s.sdlerror.xml Download 
<SDLErrorDetails time="24/11/2020 09:20:55">
  <ErrorMessage>Unable to find the specified file.</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoryUtil.OpenAndUnlock(String tmFilePath, ITranslationProviderCredentialStore credentialStore, String permission, Boolean alwaysPrompt, Boolean validate, Boolean setUnlockedPermissions, Boolean throwLogOnException)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.OpenAndUnlockTM(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl._upgradeToolStripButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.0.0.29074</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Famille Langue unique</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>NICOLASBRID8435\nicolasberidot</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>NICOLASBRID8435</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3122516 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thank you all,

Have a nice day,

Nicolas

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[edited by: Trados AI at 11:50 PM (GMT 0) on 28 Feb 2024]
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  • 0

    I wonder if it's got anything to do with this:

    Screenshot of Trados Studio Translation Memory and Document Settings window showing an error message 'Unable to find the specified file.' and a warning about using different translation memories for certain language pairs.

    Try make sure you are consistent with the position of your TMs.  Either put them all at the specific language pair level, or all at all language pairs.  But don't mix and match.

    Also try "upgrading" the TM in the Translation Memories View as opposed to the Project Settings.

    Finally... or rather first!  You should upgrade to the latest version of 2019:

    SDL Trados Studio 2019 SR2 - 15.2.7.2849
    SDL MultiTerm 2019 - 15.0.6.56482

    You are well out of date.

    Paul Filkin | RWS Group

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    Generated Image Alt-Text
    [edited by: Trados AI at 11:50 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Paul

    Hi Paul, thank you for your answer!

    Paul said:
    Try make sure you are consistent with the position of your TMs.  Either put them all at the specific language pair level, or all at all language pairs.  But don't mix and match.

    I am not sure I understand this part of your message.What does "You have set up different translation memories or automated translation providers for certain language pairs" mean? Unfortunately, I can't really decide where to put my TMs or what language pairs to choose since I am following a class for my degree and have to do it like everyone else. What's weird is that it works normally for everyone but me.

    The TM upgrade seems to work when I do it from "Translation Memories View" instead of doing it from "Translation Memory and Document Settings", thank you for that! But when I restart Trados, the orange triangle comes back. Is there a way to actually use the "Upgrade" button this page? I would like to fix this issue so that I can follow my class properly by using the same button as everyone else.

    My version of SDL is not out of date. I upgraded SDL to the latest version (15.2.7.2849) before I posted this question, but all it did was add that orange warning sign on all my TMs (it only appeared on the last one before I did the update).

    I hope I managed to explain my issue a little better.
Reply
  • 0 in reply to Paul

    Hi Paul, thank you for your answer!

    Paul said:
    Try make sure you are consistent with the position of your TMs.  Either put them all at the specific language pair level, or all at all language pairs.  But don't mix and match.

    I am not sure I understand this part of your message.What does "You have set up different translation memories or automated translation providers for certain language pairs" mean? Unfortunately, I can't really decide where to put my TMs or what language pairs to choose since I am following a class for my degree and have to do it like everyone else. What's weird is that it works normally for everyone but me.

    The TM upgrade seems to work when I do it from "Translation Memories View" instead of doing it from "Translation Memory and Document Settings", thank you for that! But when I restart Trados, the orange triangle comes back. Is there a way to actually use the "Upgrade" button this page? I would like to fix this issue so that I can follow my class properly by using the same button as everyone else.

    My version of SDL is not out of date. I upgraded SDL to the latest version (15.2.7.2849) before I posted this question, but all it did was add that orange warning sign on all my TMs (it only appeared on the last one before I did the update).

    I hope I managed to explain my issue a little better.
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