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Error while upgrading a Translation Memory

Nicolas Beridot

Hello everyone,

I am currently having a bit of an issue on SDL Trados Studio 2019: an orange triangle appears next to my Translation Memory when I am trying to add a new document to translate, and I can't fix it. Apparently, I should be able to fix it selecting the TM and then clicking on "Upgrade" (it worked for everyone else in my class) but when I do, an Error message appears saying "Unable to find the specified file".

I tried to update Trados, but all it did was put the orange triangle/warning sign on all my previous translation memories, which I therefore can no longer use. I did not move the TM files, so I don't even know why Trados can't find them in the first place.

Has anyone ever encountered this issue and know what might be causing this problem? Can I fix it?

I don't know if this can help, but I am using SDL Trados on Windows 10 via Parallels on my Macbook. I have to say I am pretty new at Trados, but my professor doesn't know how to fix this issue either.

Here is a screencap of my problem, and I'll also join the .XML document with the error details:

SDL Trados Studio error message popup saying 'Unable to find the specified file.' with an orange triangle warning next to Translation Memory in the background.

Fullscreen 6825.sdlerror-20201124-9h20m37s.sdlerror.xml Download 
<SDLErrorDetails time="24/11/2020 09:20:55">
  <ErrorMessage>Unable to find the specified file.</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoryUtil.OpenAndUnlock(String tmFilePath, ITranslationProviderCredentialStore credentialStore, String permission, Boolean alwaysPrompt, Boolean validate, Boolean setUnlockedPermissions, Boolean throwLogOnException)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.OpenAndUnlockTM(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl._upgradeToolStripButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.0.0.29074</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Famille Langue unique</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1036</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>NICOLASBRID8435\nicolasberidot</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>NICOLASBRID8435</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3122516 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Thank you all,

Have a nice day,

Nicolas

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[edited by: Trados AI at 11:50 PM (GMT 0) on 28 Feb 2024]
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    I wonder if it's got anything to do with this:

    Screenshot of Trados Studio Translation Memory and Document Settings window showing an error message 'Unable to find the specified file.' and a warning about using different translation memories for certain language pairs.

    Try make sure you are consistent with the position of your TMs.  Either put them all at the specific language pair level, or all at all language pairs.  But don't mix and match.

    Also try "upgrading" the TM in the Translation Memories View as opposed to the Project Settings.

    Finally... or rather first!  You should upgrade to the latest version of 2019:

    SDL Trados Studio 2019 SR2 - 15.2.7.2849
    SDL MultiTerm 2019 - 15.0.6.56482

    You are well out of date.

    Paul Filkin | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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    Generated Image Alt-Text
    [edited by: Trados AI at 11:50 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Paul

    Hi Paul, thank you for your answer!

    Paul said:
    Try make sure you are consistent with the position of your TMs.  Either put them all at the specific language pair level, or all at all language pairs.  But don't mix and match.

    I am not sure I understand this part of your message.What does "You have set up different translation memories or automated translation providers for certain language pairs" mean? Unfortunately, I can't really decide where to put my TMs or what language pairs to choose since I am following a class for my degree and have to do it like everyone else. What's weird is that it works normally for everyone but me.

    The TM upgrade seems to work when I do it from "Translation Memories View" instead of doing it from "Translation Memory and Document Settings", thank you for that! But when I restart Trados, the orange triangle comes back. Is there a way to actually use the "Upgrade" button this page? I would like to fix this issue so that I can follow my class properly by using the same button as everyone else.

    My version of SDL is not out of date. I upgraded SDL to the latest version (15.2.7.2849) before I posted this question, but all it did was add that orange warning sign on all my TMs (it only appeared on the last one before I did the update).

    I hope I managed to explain my issue a little better.
  • 0 in reply to Nicolas Beridot

    Nicolas Beridot said:
    My version of SDL is not out of date. I upgraded SDL to the latest version (15.2.7.2849) before I posted this question

    Must have been an old error message then...

    Screenshot of an error message in Trados Studio with file version details.

    Nicolas Beridot said:
    I am not sure I understand this part of your message.What does "You have set up different translation memories or automated translation providers for certain language pairs" mean?

    This message:

    Warning message in Trados Studio indicating different translation memories or providers for language pairs.

    This tells us you have either put translation memories at the specific language pair level, or just activated them.

    Trados Studio settings showing 'All Language Pairs' and a specific language pair with translation memory options.

    Trados Studio project settings window with a highlighted message about translation provider settings for language pairs.

    So my thought process is you have this box checked telling Studio to take the settings from the specific language pair, but you're trying to "upgrade" a TM at the "All Language Pairs" and Studio is struggling to know where to find things.  But I'm only guessing... 

    Nicolas Beridot said:
    What's weird is that it works normally for everyone but me.

    Have your colleagues also got that message?  If they have then why don't you try a reset.  That often cures all ills...

    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 11:50 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Paul
    Paul said:
    Must have been an old error message then...

    Oh I'm sorry, the error message was from right before I did the update. My bad!

    Paul said:
    So my thought process is you have this box checked telling Studio to take the settings from the specific language pair, but you're trying to "upgrade" a TM at the "All Language Pairs" and Studio is struggling to know where to find things.  But I'm only guessing... 

    I saw on other pages of the forum that this could cause the issue so I went to check if it was, and this box is unchecked.

    Paul said:
    Have your colleagues also got that message?

    It seems like everyone has the "You have set up different translation memories or automated translation providers for certain language pairs" message but they can upgrade the TM, so it works just fine for them.

    Paul said:
    If they have then why don't you try a reset. 

    So I just tried doing a reset, it worked but it unfortunately did not fix the issue with the "Upgrade" button.
  • 0 in reply to Nicolas Beridot

    Can you zip up your project and make it available to me?  You can attach it to this thread, or email it to me - pfilkin@sdl.com

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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